Solutions Support Engineer (L5) - Delivery

Netflix's Engineering Support Organization is seeking a Solutions Support Engineer to join their Delivery Engineering team. This role is crucial in supporting Netflix's internal developer community and infrastructure that handles thousands of daily deployments. The position combines technical expertise in DevOps, cloud computing, and software delivery with strong customer service skills.

The ideal candidate will have extensive experience in engineering support roles, with deep knowledge of CI/CD, container technologies, and cloud infrastructure. You'll be responsible for troubleshooting complex issues, developing automation solutions, and improving support processes for Netflix's engineering teams.

Working at Netflix offers unique opportunities to impact a global entertainment leader's technical infrastructure. The company's culture emphasizes independence, responsibility, and innovation. The role offers competitive compensation ($100,000 - $720,000) with the flexibility to choose between salary and stock options, comprehensive benefits, and work-life balance with remote work options.

Key responsibilities include managing customer requests, developing support automation, improving documentation, and collaborating with Productivity Engineering teams. The position requires strong technical skills in deployment pipelines, containerization, and observability tools, combined with excellent communication and problem-solving abilities.

This role is perfect for someone who thrives in a dynamic environment, has a passion for technical support and automation, and wants to contribute to Netflix's world-class engineering organization. Join a team that's essential to maintaining and improving the development experience for Netflix's engineering community.