Solutions Support Engineer (L5) - Delivery

Netflix is one of the world's leading entertainment services with 283 million paid memberships in over 190 countries enjoying TV series, films and games.
$100,000 - $720,000
DevOps
Staff Software Engineer
Remote
5,000+ Employees
5+ years of experience
Enterprise SaaS · Entertainment

Description For Solutions Support Engineer (L5) - Delivery

Netflix's Engineering Support Organization is seeking a Solutions Support Engineer to join their Delivery Engineering team. This role is crucial in supporting the systems used by Netflix engineers to test and deploy thousands of changes daily. The position combines technical expertise in software delivery infrastructure with strong customer service skills.

The ideal candidate will have extensive experience in CI/CD, deployment pipelines, container management, and distributed systems troubleshooting. You'll be responsible for monitoring customer requests, solving complex technical issues, and improving support automation. The role requires strong programming skills in languages like Java, JavaScript, or Python, and expertise with tools such as Kubernetes and GitHub.

Netflix offers a unique culture that values independence and innovation. The compensation package is highly competitive, ranging from $100,000 to $720,000, with the flexibility to choose between salary and stock options. The company provides comprehensive benefits including health plans, mental health support, and generous paid time off.

Working in the Engineering Support Organization, you'll be at the forefront of empowering Productivity Engineering to scale customer support effectively. This role offers the opportunity to impact Netflix's internal developer community while working with cutting-edge technology in a remote-friendly environment. The position requires 5+ years of relevant experience and offers significant growth potential in a company that's reshaping global entertainment.

Last updated a month ago

Responsibilities For Solutions Support Engineer (L5) - Delivery

  • Monitor and handle customer requests
  • Troubleshoot and solve issues
  • Automate support needs
  • Develop runbooks
  • Improve and maintain support tools
  • Understand product offerings
  • Improve engineering support experience
  • Support Delivery Engineering team systems
  • Manage deployment pipelines
  • Create technical documentation

Requirements For Solutions Support Engineer (L5) - Delivery

Java
JavaScript
Python
Kubernetes
  • At least 5 years of experience in support or engineering roles
  • Extensive experience with CI/CD tools (Jenkins, GitLab CI, CircleCI, Azure DevOps, GitHub Actions)
  • Strong understanding of deployment pipelines
  • Experience with containers and AMI creation
  • Proven track record in distributed systems troubleshooting
  • Experience with observability platforms
  • Familiarity with Java, Javascript or Python
  • Strong understanding of GitHub and Git
  • Strong problem-solving skills
  • Experience in automation and scripting
  • Excellent written and verbal communication skills
  • Strong collaboration skills
  • Technical documentation expertise
  • Ability to adapt to new tools and technologies

Benefits For Solutions Support Engineer (L5) - Delivery

401k
Medical Insurance
Mental Health Assistance
Parental Leave
Vision Insurance
Dental Insurance
  • Health Plans
  • Mental Health support
  • 401(k) Retirement Plan with employer match
  • Stock Option Program
  • Disability Programs
  • Health Savings and Flexible Spending Accounts
  • Family-forming benefits
  • Life and Serious Injury Benefits
  • 35 days annually for paid time off (hourly employees)
  • Flexible time off (salaried employees)

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