Solutions Support Engineer (L5) - JS Platform

Netflix's Engineering Support Organization is seeking a Solutions Support Engineer (L5) for their JS Platform team. This role is crucial in empowering Productivity Engineering to scale customer support effectively. The position offers an opportunity to work with one of the world's leading entertainment services, supporting their developer community across 190+ countries.

The role combines technical expertise in JavaScript technologies with customer support excellence. You'll be responsible for troubleshooting, resolving issues, and improving developer experience through automation and documentation. The position requires deep understanding of modern web technologies, front-end frameworks, and development tools.

Working at Netflix means joining a unique culture that values independence and innovation. The compensation is highly competitive, ranging from $100,000 to $720,000, with flexible options between salary and stock options. The company offers comprehensive benefits including health plans, mental health support, and flexible time off.

This is an excellent opportunity for experienced engineers passionate about developer tooling and support, offering the flexibility of remote work while being part of a team that directly impacts Netflix's engineering productivity. The role combines technical depth with customer service, making it ideal for those who enjoy both solving complex technical challenges and helping others succeed.