Solutions Support Engineer (L5) - Observability
Description For Solutions Support Engineer (L5) - Observability
Netflix's Engineering Support Organization is seeking a Solutions Support Engineer to join their Productivity Engineering team. This role is crucial in delivering excellent support experience to Netflix's developer community. The position combines technical expertise in observability and monitoring with customer service excellence.
The ideal candidate will have extensive experience in observability, monitoring, alerting, and telemetry systems. You'll be responsible for handling customer requests, troubleshooting complex issues, and developing automation solutions to improve support efficiency. The role requires proficiency in programming languages like Java and JavaScript, along with strong knowledge of backend data systems.
Netflix offers a unique culture that values independence and innovation. The compensation is highly competitive, ranging from $100,000 to $720,000, with the flexibility to choose between salary and stock options. The company provides comprehensive benefits including health plans, 401(k) with employer match, and generous time off policies.
Working in the Engineering Support Organization, you'll collaborate with cross-functional teams, contribute to product improvements, and help scale customer support sustainably. This is an excellent opportunity for someone passionate about productivity infrastructure, customer service, and technical problem-solving in a dynamic, world-class entertainment company.
Responsibilities For Solutions Support Engineer (L5) - Observability
- Monitor and handle customer requests
- Troubleshoot and solve issues
- Automate support needs
- Develop runbooks
- Improve and maintain support tools
- Understand product offerings
- Improve engineering support experience
- Create technical documentation and tutorials
- Provide insights and feedback on tools
- Partner with PM and Engineering teams
Requirements For Solutions Support Engineer (L5) - Observability
- Minimum 3 years of professional support or engineering experience in observability, monitoring, alerting, and telemetry
- Strong understanding of observability and monitoring tools
- Understanding of telemetry best practices
- Strong problem-solving skills
- Proficiency in working with backend data systems
- Proficiency with Java, Javascript and Spring Boot
- Experience in automation and scripting
- Excellent written and verbal communication skills
- Strong collaboration skills
- Technical documentation expertise
- Strong understanding of GitHub and Git
Benefits For Solutions Support Engineer (L5) - Observability
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- 35 days annual paid time off (for hourly employees)
- Flexible time off (for salaried employees)
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