Solutions Support Engineer (L5) - Observability

One of the world's leading entertainment services with 283 million paid memberships in over 190 countries.
$100,000 - $720,000
Backend
Senior Software Engineer
Remote
5,000+ Employees
3+ years of experience
Enterprise SaaS
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Description For Solutions Support Engineer (L5) - Observability

Netflix, a global entertainment leader with 283 million subscribers, is seeking a Solutions Support Engineer for their Engineering Support Organization. This role is crucial in empowering Productivity Engineering through sustainable and effective customer support. The position focuses on observability and requires expertise in monitoring, alerting, and telemetry systems.

The ideal candidate will join a team dedicated to delivering excellent support experiences to Netflix's developer community. You'll be responsible for handling customer requests, troubleshooting complex issues, and developing automation solutions. The role requires a unique blend of technical expertise in backend systems and strong customer service skills.

Working at Netflix offers a distinctive cultural environment where values drive performance. The compensation is highly competitive, ranging from $100,000 to $720,000, with the flexibility to choose between salary and stock options. The company provides comprehensive benefits including health plans, mental health support, and flexible time off policies.

The position offers the opportunity to work with cutting-edge technology while contributing to Netflix's world-class engineering infrastructure. You'll be part of a team that values continuous improvement, technical excellence, and customer advocacy. Whether working remotely or from the Los Gatos office, you'll have the chance to impact how Netflix's engineering teams operate and succeed.

This role is perfect for someone who combines technical proficiency with a passion for customer service, has experience with observability tools, and enjoys solving complex problems in a dynamic environment. The position offers significant growth opportunities and the chance to work with some of the best minds in technology while supporting Netflix's mission to entertain the world.

Last updated a month ago

Responsibilities For Solutions Support Engineer (L5) - Observability

  • Monitor and handle customer requests
  • Troubleshoot and solve issues
  • Automate support needs
  • Develop runbooks
  • Improve and maintain support tools
  • Understand product offerings
  • Improve engineering support experience
  • Create technical documentation and tutorials
  • Work with cross-functional teams
  • Provide insights and feedback on tools

Requirements For Solutions Support Engineer (L5) - Observability

Java
JavaScript
Python
  • Minimum of 3 years of professional support or engineering experience in observability, monitoring, alerting, and telemetry
  • Strong understanding and hands-on experience with observability and monitoring tools
  • Understanding of telemetry best practices
  • Strong problem-solving skills
  • Proficiency in working with backend data systems for metrics, logs, and traces
  • Proficiency in Java, JavaScript, or Python
  • Experience in developing tools and scripts for automation
  • Excellent written and verbal communication skills
  • Strong collaboration skills
  • Experience with technical documentation
  • Strong understanding of GitHub and Git version control

Benefits For Solutions Support Engineer (L5) - Observability

Medical Insurance
Mental Health Assistance
401k
Vision Insurance
Dental Insurance
Parental Leave
  • Health Plans
  • Mental Health support
  • 401(k) Retirement Plan with employer match
  • Stock Option Program
  • Disability Programs
  • Health Savings and Flexible Spending Accounts
  • Family-forming benefits
  • Life and Serious Injury Benefits
  • 35 days annually for paid time off (hourly employees)
  • Flexible time off (salaried employees)

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