Netflix, a global entertainment leader with 283 million subscribers, is seeking a Solutions Support Engineer for their Engineering Support Organization. This role is crucial in empowering Productivity Engineering through sustainable and effective customer support. The position focuses on observability and requires expertise in monitoring, alerting, and telemetry systems.
The ideal candidate will join a team dedicated to delivering excellent support experiences to Netflix's developer community. You'll be responsible for handling customer requests, troubleshooting complex issues, and developing automation solutions. The role requires a unique blend of technical expertise in backend systems and strong customer service skills.
Working at Netflix offers a distinctive cultural environment where values drive performance. The compensation is highly competitive, ranging from $100,000 to $720,000, with the flexibility to choose between salary and stock options. The company provides comprehensive benefits including health plans, mental health support, and flexible time off policies.
The position offers the opportunity to work with cutting-edge technology while contributing to Netflix's world-class engineering infrastructure. You'll be part of a team that values continuous improvement, technical excellence, and customer advocacy. Whether working remotely or from the Los Gatos office, you'll have the chance to impact how Netflix's engineering teams operate and succeed.
This role is perfect for someone who combines technical proficiency with a passion for customer service, has experience with observability tools, and enjoys solving complex problems in a dynamic environment. The position offers significant growth opportunities and the chance to work with some of the best minds in technology while supporting Netflix's mission to entertain the world.