Support Solutions Engineer (L5) Data Platform, Kafka

Netflix, a global entertainment leader with 283 million subscribers, is seeking a Staff Support Solutions Engineer for their Data Platform team. This role combines technical expertise in distributed systems, particularly Kafka, with customer service excellence. As part of the Engineering Support Organization, you'll be instrumental in enabling Infrastructure Engineering to scale their support operations effectively.

The position requires deep technical knowledge of data streaming concepts and platform infrastructure, while maintaining a strong focus on customer service. You'll be responsible for handling complex technical support issues, developing automation solutions, and creating comprehensive documentation. The role offers an opportunity to work with cutting-edge technology while directly impacting Netflix's developer community.

The ideal candidate brings 5+ years of cloud platform experience and specific expertise with Kafka or similar systems. You'll work in a fast-paced environment where you'll leverage your technical skills in Java, Python, and SQL, while contributing to product improvements based on customer interactions. The position offers competitive compensation ($100,000 - $720,000) and comprehensive benefits, including health coverage, 401(k) matching, and flexible time off.

This remote position provides an excellent opportunity to join Netflix's inclusive culture while working on challenging technical problems. You'll be part of a team that values customer obsession, technical excellence, and continuous improvement, making it an ideal role for someone who combines strong technical capabilities with excellent communication skills.