Netflix, a global entertainment powerhouse with 283 million paid memberships across 190+ countries, is seeking a Technical Support Specialist for their Customer Service Tools team. This role is integral to Netflix's Customer Service (CS) Technology team, focusing on maintaining and enhancing tool functionality and user experience.
The position involves managing technical issue escalations, ensuring tool reliability, and maintaining compliance with Netflix's security standards. You'll be responsible for supporting CS tools user access, system configuration, and IT implementation at BPO CS sites. The role requires collaboration with Program Managers, CS Product Teams, Operations, and Engineering partners.
Key responsibilities include managing the escalation lifecycle for technical issues, supporting user access inquiries, handling system configurations, and providing IT implementation support. You'll serve as a CS Tools subject matter expert and participate in on-call support rotation.
The ideal candidate brings 5+ years of IT support and technical troubleshooting experience, with proficiency in various industry tools like Google Workspace, JIRA, Confluence, Kibana, and Zendesk. Strong communication skills and the ability to work independently are essential.
Netflix offers a competitive compensation package ranging from $50,000 to $190,000, with the flexibility to choose between salary and stock options. The company provides comprehensive benefits including health plans, mental health support, 401(k) with employer match, and various insurance programs. The position offers either 35 days of PTO for hourly employees or flexible time off for salaried staff.
This role presents an opportunity to join a dynamic team in a company known for its unique culture of freedom and responsibility, working at the intersection of technology and customer service excellence.