Senior AI Engineer

NFQ, an innovative technology company with over 800 team members, is seeking a Senior AI Engineer to join their Product & Innovation Unit. The role focuses on developing an LLM-based Customer Support Assistant aimed at improving support team efficiency by up to 50%.

The company has established itself in e-commerce, mobility, and transport & logistics sectors, with a track record of successful exits and IPOs. Their culture emphasizes curiosity, experimentation, and passion beyond code, creating an environment free from office politics and unnecessary meetings.

As a Senior AI Engineer, you'll be working on cutting-edge AI solutions, specifically focusing on prompt engineering, model fine-tuning, and implementing LLM observability best practices. The role requires strong expertise in Python programming and familiarity with DevOps methodologies, including Git, Jira, and Docker.

The position offers a competitive salary range of €3,500 - €6,500 per month, along with comprehensive benefits including health insurance, training budgets, and flexible working arrangements. The company promotes work-life balance through unlimited work-from-home options and additional vacation days based on tenure.

This is an excellent opportunity for an experienced AI professional who wants to work in a collaborative, high-performing environment while contributing to innovative solutions that directly impact customer support operations. The role is currently open only for applications located in Lithuania, with hybrid working arrangements available in Vilnius or Kaunas.

Join a team that values personal growth, cross-team collaboration, and technical excellence, while working on meaningful projects that push the boundaries of AI technology in customer support solutions.