Field Service Engineer - Bristol

Supporting retail and hospitality industry for over 22 years, providing field service maintenance to major hospitality chains across the UK
$27,057
Backend
Entry-Level Software Engineer
In-Person
[] Employees
1+ year of experience
Enterprise SaaS · Retail

Description For Field Service Engineer - Bristol

nGeneration, a well-established company with over 22 years of experience in the retail and hospitality industry, is seeking a Field Service Engineer based in Bristol. This role offers an exciting opportunity to work with a diverse range of technical equipment and services, supporting major hospitality chains across the UK.

The position involves daily client visits for installing, maintaining, and troubleshooting various technical systems including EPoS equipment, chip and pin devices, digital menu boards, and network infrastructure. Working on a 3 days on, 3 days off rota basis with 13-hour shifts, this role offers a structured work pattern while requiring flexibility for UK-wide travel.

The ideal candidate will have a technical background in IT Support, Electronic Equipment Installation, or Telecoms Engineering, though specific EPoS experience isn't mandatory as comprehensive training will be provided. The role comes with attractive benefits including a brand-new company van equipped with modern features, fuel card, and 28 days annual leave.

Based out of nGeneration's impressive 20,000 sq ft HQ facility in Tipton, you'll be part of a dynamic team supporting the retail and hospitality sector. The role offers a salary of £27,057 per annum (including On-Call Supplement) and requires a Full UK Manual Driver's License.

This position would suit someone who enjoys a hands-on technical role, has excellent problem-solving abilities, and thrives on client interaction. The company's commitment to employee development, combined with the variety of technical challenges and client exposure, makes this an excellent opportunity for career growth in the technical service sector.

Last updated 9 hours ago

Responsibilities For Field Service Engineer - Bristol

  • Conduct daily visits to client locations for breakfix install, refurbish and maintain EPoS equipment
  • Install and maintain chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems
  • Setup Wi-Fi devices and troubleshoot network issues
  • Provide on-site equipment swap-out services
  • Document troubleshooting steps and get client sign-off
  • Conduct site surveys and audits for clients
  • Travel to various locations including possible overnight stays

Requirements For Field Service Engineer - Bristol

  • Full UK Manual Driver's License required
  • 1 year of IT support experience (preferred)
  • 1 year of EPOS experience (preferred)
  • Technical mindset with logical and methodical approach to troubleshooting
  • Experience in identifying faults with data network cables
  • Excellent communication skills (both written and verbal)
  • Willingness to travel 100%

Benefits For Field Service Engineer - Bristol

  • Company Van and Fuel Card provided
  • 28 Days Annual Leave
  • Training opportunities
  • Company Events and Team Parties

Interested in this job?

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