Field Service Engineer - Harrow

Field Service Engineer / Field Support Technician role at nGeneration, a well-established company delivering technical services and hardware for the Retail and Hospitality Industry. The role involves installing, integrating, and testing EPoS hardware and software applications, as well as supporting and troubleshooting electronic/technical devices/hardware.

Key Details:

• Salary: £30,057 per annum (Including On-Call Supplement)
• Job Type: Full-Time, Permanent
• Working Hours: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)
• Locations: North East, North West, Central, South East & South West (UK-wide travel and overnight stays required)
• Requirements: Full UK Manual Driver's License

Responsibilities:

• Visit customer sites to install, refurbish, and maintain various types of technical equipment
• Conduct site surveys and audits for clients
• Troubleshoot and resolve technical, hardware, or software issues
• Set up Wi-Fi devices and identify faults with data network cables
• Document troubleshooting steps and actions

Benefits:

• Company Van and Fuel Card
• Training opportunities
• Annual Performance Bonus
• 28 Days Annual Leave
• Company Events and Team Parties

nGeneration offers a brand-new HQ facility in Tipton, Midlands, with on-site repairs, support hub, staging, and warehousing. The company provides excellent support for Field Service Engineers to perform their job effectively and efficiently.

This role is ideal for candidates with experience in IT Technical Support, Electronic Equipment Installation, Telecoms or Broadband Engineering, or similar fields. EPoS experience is desirable but not essential, as training will be provided. The successful candidate should have a technical mindset, logical approach to troubleshooting, and excellent client-facing skills.