Field Service Engineer - Reading

Supporting retail and hospitality industry for over 22 years, providing field service maintenance to major hospitality chains across the UK
$27,057
Backend
Entry-Level Software Engineer
In-Person
51 - 100 Employees
1+ year of experience
Enterprise SaaS · Retail

Description For Field Service Engineer - Reading

nGeneration, a well-established company with over 22 years of experience, is seeking a Field Service Engineer based in Reading, UK. This role combines technical expertise with client-facing responsibilities in the retail and hospitality industry. The position offers a salary of £27,057 per annum (including On-Call Supplement) and operates on a unique 3 days on, 3 days off rota basis with 13-hour shifts.

The ideal candidate will have experience in IT Technical Support, Electronic Equipment Installation, or Telecoms Engineering. While specific EPoS experience is preferred, comprehensive training will be provided. The role involves daily travel to client sites, maintaining and installing various technical equipment including EPoS systems, digital displays, and network infrastructure.

Working from nGeneration's brand-new 20,000 sq ft HQ facility in Tipton, you'll be equipped with a modern company van featuring air conditioning, car play, and customized racking. The company offers excellent benefits including a fuel card, 28 days annual leave, and regular team events.

This position is perfect for technically-minded individuals who enjoy hands-on work, problem-solving, and direct client interaction. The role offers stability with a permanent contract and the opportunity to work with major hospitality chains across the UK. The unique shift pattern and comprehensive benefits package make this an attractive opportunity for those seeking work-life balance in a technical field.

Key responsibilities include conducting site surveys, installing and maintaining various technical equipment, and providing prompt technical support to clients. The successful candidate must have a full UK manual driver's license and be comfortable with extensive travel, including occasional overnight stays.

Last updated 9 hours ago

Responsibilities For Field Service Engineer - Reading

  • Conduct daily visits to client locations for breakfix install, refurbish and maintain EPoS equipment
  • Install and maintain chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems
  • Setup and troubleshoot Wi-Fi devices and network cables
  • Provide on-site equipment swap-out services
  • Document troubleshooting steps and get client sign-off
  • Conduct site surveys and audits for clients
  • Travel to client sites across UK with possible overnight stays

Requirements For Field Service Engineer - Reading

  • Full UK Manual Driver's License required
  • 1 year of IT support experience (preferred)
  • 1 year of EPOS experience (preferred)
  • Excellent communication skills (both written and verbal)
  • Technical mindset with logical and methodical approach to troubleshooting
  • Experience in identifying faults with data network cables
  • Willingness to travel 100% of the time

Benefits For Field Service Engineer - Reading

  • Company Van and Fuel Card provided
  • 28 Days Annual Leave
  • Training opportunities
  • Company Events and Team Parties

Interested in this job?

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