Field Service Engineer - Reading

Field Service Engineer / Field Support Technician role at nGeneration, a well-established company delivering technical services and hardware for the Retail and Hospitality Industry. The role involves installing, integrating, and testing EPoS hardware and software applications, as well as providing on-site support and troubleshooting.

Key Details:

• Salary: £29,057 per annum (Including On-Call Supplement & Outer London Living Weighting Allowance)
• Job Type: Full-Time, Permanent
• Working Hours: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)
• Locations: North East, North West, Central, South East & South West (UK-wide travel and overnight stays required)

Responsibilities:

• Visit customer sites to install, refurbish, and maintain various types of technical equipment
• Conduct site surveys and audits for clients
• Troubleshoot and resolve technical, hardware, or software issues
• Setup Wi-Fi devices and identify faults with data network cables
• Document troubleshooting steps and actions

Requirements:

• Experience in IT Technical Support, Electronic Equipment Installation, Telecoms or Broadband Engineering
• Full UK Manual Driver's License (essential)
• Technical mindset with a logical and methodical approach to troubleshooting
• Excellent communication skills (written and verbal)
• Willingness to travel daily and for overnight stays

Benefits:

• Company Van and Fuel Card provided
• Training opportunities
• Company Events and Team Parties

nGeneration offers a brand-new HQ facility in Tipton, Midlands, with on-site repairs, support hub, staging, and warehousing. Join a company with over 22 years of experience in supporting the retail and hospitality industry.