Field Service Engineer - Tamworth

Supporting retail and hospitality industry for over 22 years, providing field service maintenance to major hospitality chains across UK
$27,057
Backend
Entry-Level Software Engineer
In-Person
1+ year of experience
Enterprise SaaS · Retail

Description For Field Service Engineer - Tamworth

nGeneration, a well-established company with over 22 years of experience in supporting the retail and hospitality industry, is seeking a Field Service Engineer based in Tamworth. This role offers an exciting opportunity to work with a diverse range of technical equipment and services.

The position involves daily travel to client sites, working on a 3-days-on, 3-days-off rotation, including weekends and bank holidays. As a Field Service Engineer, you'll be responsible for installing, maintaining, and troubleshooting various technical equipment including EPoS systems, chip and pin devices, digital menu boards, and network infrastructure.

The company provides excellent support with a brand-new van equipped with modern amenities, including air conditioning, car play, and customized racking. Their new 20,000 sq ft HQ facility in Tipton serves as the central base for all operations, providing robust support to field engineers.

The role offers a salary of £27,057 per annum (including On-Call Supplement) and requires a Full UK Manual Driver's License. While experience in EPoS systems is preferred, the company provides comprehensive training for the right candidate with a technical background in IT Support, Electronic Equipment Installation, or similar fields.

This position is ideal for someone who enjoys hands-on technical work, has excellent problem-solving abilities, and strong client-facing skills. The role offers the opportunity to work with leading hospitality chains across the UK, supported by a well-established company infrastructure and a dedicated support team.

Last updated 13 days ago

Responsibilities For Field Service Engineer - Tamworth

  • Conduct daily visits to client locations for Breakfix install, refurbish and maintain EPoS equipment
  • Install and maintain chip and pin devices, tablets, digital menu boards, media screens
  • Setup Wi-Fi devices and troubleshoot network cables
  • Provide on-site equipment swap-out services
  • Troubleshoot and resolve technical, hardware, or software issues
  • Document troubleshooting steps and get client sign-off

Requirements For Field Service Engineer - Tamworth

  • Full UK Manual Driver's License required
  • 1 year of IT support experience (preferred)
  • 1 year of EPOS experience (preferred)
  • Technical mindset and logical approach to troubleshooting
  • Experience in identifying faults with data network cables
  • Excellent communication skills (both written and verbal)
  • Willingness to travel 100%

Benefits For Field Service Engineer - Tamworth

  • Company Van and Fuel Card provided
  • Comprehensive training opportunities
  • Company Events and Team Parties
  • 13 Hour Shifts, 3 Days on 3 Days off rota basis

Interested in this job?

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