Field Service Engineer - Weston Super-mare

Supporting retail and hospitality industry for over 22 years, providing field service maintenance to major hospitality chains across the UK
$27,057
Backend
Entry-Level Software Engineer
In-Person
101 - 500 Employees
1+ year of experience
Enterprise SaaS · Retail

Description For Field Service Engineer - Weston Super-mare

nGeneration, a well-established company with over 22 years of experience in the retail and hospitality industry, is seeking a Field Service Engineer for their UK operations. Based out of Weston Super-mare, this role offers a unique opportunity to work with leading hospitality chains across the UK.

The position involves hands-on technical work with EPoS systems, hardware installations, and network troubleshooting. Working on a 3 days on, 3 days off rotation (13-hour shifts), you'll be responsible for maintaining and supporting critical technical infrastructure for retail and hospitality clients. The role comes with a brand-new company van equipped with modern amenities including air conditioning, car play, and customized racking.

As a Field Service Engineer, you'll be part of a company that values technical expertise and customer service excellence. The role offers a salary of £27,057 per annum (including On-Call Supplement) and requires travel across the UK with occasional overnight stays. While EPoS experience is preferred, the company provides comprehensive training for candidates with related technical backgrounds.

The position is ideal for someone with a technical mindset who enjoys hands-on work and client interaction. You'll be based out of nGeneration's new 20,000 sq ft HQ facility in Tipton, working alongside a supportive team of professionals. The role offers excellent benefits including a company van, fuel card, 28 days annual leave, and regular company events.

This is an excellent opportunity for technical professionals looking to develop their career in a stable, growing company that supports major retail and hospitality chains. The role combines technical problem-solving with client-facing responsibilities, making it perfect for those who enjoy varied and challenging work environments.

Last updated 3 days ago

Responsibilities For Field Service Engineer - Weston Super-mare

  • Conduct daily visits to client locations for breakfix install, refurbish and maintain EPoS equipment
  • Install and maintain chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems
  • Setup Wi-Fi devices and troubleshoot network issues
  • Provide on-site equipment swap-out services
  • Document troubleshooting steps and get client sign-off
  • Conduct site surveys and audits for clients

Requirements For Field Service Engineer - Weston Super-mare

  • Full UK Manual Driver's License required
  • Technical mindset with logical and methodical approach to troubleshooting
  • Experience in identifying faults with data network cables
  • 1 year of IT support experience (preferred)
  • 1 year of EPOS experience (preferred)
  • Excellent communication skills (both written and verbal)
  • Willingness to travel 100%

Benefits For Field Service Engineer - Weston Super-mare

  • Company Van and Fuel Card provided
  • 28 Days Annual Leave
  • Training opportunities
  • Company Events and Team Parties

Interested in this job?

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