Support Engineer
Description For Support Engineer
At Nielsen, we are passionate about powering a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. As a Support Engineer, you will be part of the Technical Support Team, responsible for the successful delivery of services and technical solutions to meet client requirements.
Your responsibilities will include day-to-day support of existing products, responding to client queries, and addressing reported incidents. You'll be responsible for meeting client SLAs, following SOPs to address production issues, and engaging the tech team to avoid SLA misses. You'll also participate in new projects and facilitate support for all new projects going into production.
Key skills required include high proficiency with SQL and AWS S3, knowledge of orchestration tools like Airflow, AWS Glue, or Azure Data Factory, and familiarity with scripting languages such as Python and Scala. Knowledge of Spark and cloud deployment (AWS/Azure) or DevOps experience is a plus.
We're looking for candidates with strong analytical and problem-solving skills, excellent interpersonal and communication abilities, and fluency in English. A Bachelor's degree, preferably in IT, and at least 3 years of experience in IT projects and client support are preferred.
Join our dynamic team committed to excellence and make an impact in the media revolution. At Nielsen, we champion your success and enable your best to power our future.
Responsibilities For Support Engineer
- Day to day support of existing products, responding to client queries and reported incidents
- Meeting client SLAs and following SOPs to address production issues
- Participation in new projects and facilitating support for all new projects going into production
- Flexibility to work in shifts, especially night shifts
Requirements For Support Engineer
- High level of analytical/problem solving skills
- High level of interpersonal and communication skills
- Fluent spoken and written English
- High Proficiency with SQL
- High Proficiency with AWS S3
- Knowledge of Airflow or orchestration tools like AWS Glue and Azure Data Factory
- Knowledge of Spark (big plus)
- Knowledge of scripting languages such as Python, Scala, and Shell Script (big plus)
- Knowledge of cloud deployment like AWS/Azure or DevOps experience (plus)
- Bachelor's degree, preferably in IT
- Preferably at least 3 years of experience
- Preferred experience in IT projects and client support
- Short experience as a developer / IT specialist is considered a plus
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