Support Engineer

At Nielsen, we are passionate about powering a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our global workforce captures audience engagement with content across all platforms. As a Support Engineer, you'll be part of the Technical Support Team, responsible for delivering services and technical solutions to meet client requirements.

Key responsibilities include:

• Day-to-day support of existing products, responding to client queries and reported incidents
• Meeting client SLAs and following SOPs to address production issues
• Participating in new projects and facilitating support for them
• Working flexible shifts, including night shifts

Required skills:

• High analytical and problem-solving skills
• Strong interpersonal and communication skills
• Fluent spoken and written English
• High proficiency with SQL and AWS S3
• Knowledge of orchestration tools like Airflow, AWS Glue, or Azure Data Factory
• Familiarity with scripting languages (Python, Scala, Shell Script) is a plus
• Experience with cloud deployment (AWS/Azure) or DevOps is beneficial

Ideal candidates should have:

• Bachelor's degree, preferably in IT
• At least 3 years of experience, preferably in IT projects and client support
• Short experience as a developer or IT specialist is a plus

Join Nielsen to be part of a dynamic team committed to excellence and making an impact in the media revolution. We champion your success and enable your best to power our future.