System Engineer

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too.

As a System Engineer in the Service Operation Support (SOS) team at Gracenote, a Nielsen company, you will be responsible for ensuring reliable and on-time product data delivery, and supporting the overall operation of the SOS group. This role involves working with a modern, scalable, and highly automated platform for comprehensive monitoring, alerting, and troubleshooting for our heterogeneous infrastructure and numerous application components.

Key responsibilities include:

• Resolving or escalating issues from submission/detection to fulfillment/resolution
• Working a rotating schedule (including on-call shifts)
• Proactive and reactive service monitoring
• Technical triaging and incident management
• Providing status updates and communications to management
• Identifying common issues and working toward long-term solutions
• Maintaining & monitoring production applications and systems
• Internal documentation
• Working closely with management, DevOps, and Engineering teams
• Ensuring client satisfaction through defined SLAs
• Identifying opportunities for process improvement

The ideal candidate should have a passion for automation and quality, an understanding of the interaction between Legacy and Current Systems, On-Premises and Cloud environments, and most importantly, the desire to constantly improve processes and systems.

This role offers an opportunity to work with cutting-edge technologies and contribute to the success of a global leader in measurement and data analytics. If you're passionate about problem-solving, have excellent analytical skills, and thrive in a dynamic environment, this could be the perfect role for you at Nielsen.