Support Engineer (Product Ops Team)

Nitrogen is revolutionizing the wealth management industry through its innovative client engagement software platform. Since launching Riskalyze in 2011, they've been at the forefront of helping financial advisors deliver personalized advice through risk tolerance assessment, proposal generation, and investment research tools. They're the creators of the Risk Number®, built on Nobel Prize-winning framework.

The company seeks a Support Engineer for their Product Ops Team who will play a crucial role in maintaining and improving their service quality. This position combines technical support, operational excellence, and development work, requiring someone who can handle Level 2 support, investigate complex issues, and contribute to system improvements.

The ideal candidate will bring 2+ years of experience in service support within a high-growth environment, along with technical expertise in various tools and technologies. They'll need to be comfortable with monitoring solutions and willing to learn or expand their knowledge in various technologies including Python, TypeScript, Golang, and cloud services.

Working at Nitrogen means joining a fast-paced, evolving team that values innovation, accountability, and excellence. The company fosters a collaborative environment with regular team meetings, one-on-one management support, and comprehensive feedback processes. They offer competitive benefits including medical healthcare, remote work options, and professional development opportunities.

As an equal opportunity employer, Nitrogen welcomes applications from underrepresented groups and reviews all applications thoroughly, ensuring fair and intentional hiring decisions.