Application Support Engineer
Description For Application Support Engineer
Nivoda is seeking a motivated and detail-oriented Application Support Engineer to join their team, focusing on supplier stock support. This role is crucial for maintaining seamless communication and support for international suppliers. The position requires 3-5 years of experience and combines technical skills with customer service excellence. The ideal candidate will have strong SQL knowledge, experience with API integrations, and excellent communication skills in English. They will work with various integration points including APIs, FTP, and SFTP systems, while collaborating across departments to ensure efficient problem-solving and support. The role offers growth opportunities in a dynamic, global environment, making it perfect for technically-minded professionals interested in the diamond and jewelry industry. The position is based in Mumbai and offers competitive compensation with professional development opportunities.
Responsibilities For Application Support Engineer
- Providing support to international suppliers through email and phone
- Troubleshooting and resolving technical issues related to platform and inventory management systems
- Addressing and resolving supplier queries
- Collaborating with sales, development, operations, and other internal teams
- Working with various integration points like APIs, FTP, SFTP, Google Sheets
Requirements For Application Support Engineer
- 3-5 years of experience in application support or related field
- Good understanding of SQL and ability to write and execute queries
- Experience in providing live support and handling international customer inquiries
- Excellent verbal and written communication skills in English
- Strong problem-solving and analytical skills
- Ability to communicate complex technical information
- Strong interpersonal skills
- Basic knowledge of coding or desire to learn
- Experience with API-related issues (preferred)
- Proficiency in Hindi and Gujarati (verbal) preferred
- Experience with diamonds or jewelry industry is a plus
Benefits For Application Support Engineer
- Competitive compensation and benefits package
- Opportunities for professional growth and development
- Dynamic and collaborative work environment
- Chance to be part of a rapidly growing global company
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