Application Support Engineer

Nivoda

Nivoda is a global company operating in the diamond and jewelry industry, providing technical platforms and inventory management systems.

Mumbai, Maharashtra, India

Backend

Mid-Level Software Engineer

In-Person

3+ years of experience

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Description For Application Support Engineer

Nivoda is seeking a motivated and detail-oriented Application Support Engineer to join their team, focusing on supplier stock support. This role combines technical expertise with customer service, requiring 3-5 years of experience in application support. The position involves managing international supplier relationships, troubleshooting technical issues, and working with various integration systems including APIs, FTP, and SFTP. The ideal candidate will have strong SQL skills, excellent communication abilities, and a problem-solving mindset. Knowledge of the diamond/jewelry industry is advantageous. The role offers professional growth opportunities in a dynamic, global environment with competitive benefits. This position is perfect for someone who enjoys bridging technical support with business operations and has a passion for continuous learning.

Last updated 3 months ago

Responsibilities For Application Support Engineer

Providing timely support to international suppliers through email and phone
Troubleshooting and resolving technical issues related to platform and inventory management systems
Addressing and resolving supplier queries
Collaborating with sales, development, operations, and other internal teams
Working with various integration points like APIs, FTP, SFTP, Google Sheets

Requirements For Application Support Engineer

3-5 years of experience in application support or related field
Good understanding of SQL and ability to write and execute queries
Experience in providing live support and handling international customer inquiries
Excellent verbal and written communication skills in English
Strong problem-solving and analytical skills
Ability to communicate complex technical information
Strong interpersonal skills
Basic knowledge of coding or strong desire to learn
Proficiency in Hindi and Gujarati (verbal) preferred
Experience with diamonds or jewelry industry is a plus

Benefits For Application Support Engineer

Competitive compensation and benefits package
Opportunities for professional growth and development
Dynamic and collaborative work environment
Chance to be part of a rapidly growing global company