Java Application Support Engineer (L2)
Description For Java Application Support Engineer (L2)
We are seeking a skilled and motivated Java Application Support Engineer (L2) to join our dynamic team at NTD software. This remote position plays a crucial role in providing Level 2 support for production environments, ensuring the stability and smooth operation of our applications. The ideal candidate will have a strong support background, excellent communication skills, and technical expertise in Java, SQL, and UNIX environments.
As a Java Application Support Engineer, you will be responsible for troubleshooting and resolving technical issues, collaborating with application development teams and senior stakeholders. Your duties will include analyzing and addressing incidents using SQL and PL/SQL, monitoring UNIX processes, and debugging Java code to resolve application-related issues.
Key requirements for this role include proven experience as an L2 support engineer, familiarity with ITIL processes, hands-on experience with SQL (PL/SQL), proficiency in UNIX and Shell Scripting, and strong debugging and troubleshooting skills. You should be able to perform root cause analysis and effectively communicate technical and functional issues to drive solutions.
This position offers the opportunity to work with a variety of technologies and contribute to maintaining system stability in a dynamic environment. If you're passionate about application support, have a strong technical background, and thrive in a collaborative remote setting, we encourage you to apply for this exciting role at NTD software.
Responsibilities For Java Application Support Engineer (L2)
- Provide L2 production support to ensure system stability and performance
- Troubleshoot and resolve technical issues, collaborating with application development teams and senior stakeholders
- Analyze and address incidents using SQL and PL/SQL, including debugging joins, stored procedures, and triggers
- Monitor and manage UNIX processes and script errors, utilizing Shell Scripting as needed
- Read and debug Java code to address and resolve application-related issues
- Document incidents, resolutions, and workarounds to contribute to the Knowledge Management process
- Work closely with other support teams to maintain system stability and ensure efficient resolution of incidents
Requirements For Java Application Support Engineer (L2)
- Proven experience as an L2 support engineer with strong support background
- Excellent communication skills with the ability to articulate technical and functional issues
- Familiarity with ITIL processes, including Service Management, Knowledge Management, and Incident Management
- Hands-on experience with SQL (PL/SQL), including the ability to analyze joins, stored procedures, and triggers
- Proficiency in UNIX and Shell Scripting, including monitoring processes and script errors
- Ability to read, understand, and debug Java code to troubleshoot application-related issues
- Strong debugging and troubleshooting skills with a proven ability to perform root cause analysis (RCA)
