Premium Account Engineer

Nuvei, a leading Canadian fintech company (NASDAQ: NVEI) (TSX: NVEI), is seeking a Premium Account Engineer to join their team. This role is crucial in providing technical support and guidance to premium partnership accounts. As a Premium Account Engineer, you'll act as a trusted advisor, managing technical issues, resolving merchant service inquiries, and offering real-time problem-solving through instant messaging platforms.

Key responsibilities include:

• Becoming a Nuvei brand and product expert
• Managing technical issues for premium clients
• Providing technical guidance through instant messaging channels
• Proactively anticipating and addressing client needs
• Investigating errors and logs, providing in-depth analysis
• Translating client requirements into product requirements
• Escalating technical complaints and incidents
• Collaborating with various internal teams and stakeholders

The ideal candidate will have:

• 5+ years of hands-on technical support experience
• Knowledge of REST API and SDK
• Strong technical background in analyzing reports, investigating logs, and basic programming skills
• Fast learning abilities and tech-orientation
• Experience in technical Product Management or Technical Support
• Excellent interpersonal and communication skills
• Problem-solving skills and ability to analyze complex schemes
• Professional level of English (additional languages are a plus)

Nuvei offers a dynamic work environment where employees are empowered to be their authentic selves. They provide benefits such as private medical insurance and connectivity aid. If you're passionate about fintech and ready to contribute to the future of payments, this could be an excellent opportunity for you to grow with a leading company in the industry.