Senior Software QA Engineer

We are seeking energetic, hardworking Software Quality Assurance Engineers to join our Customer Support Team and provide world-class support. Strong Windows OS knowledge and in-depth experience with various PC hardware, debugging technologies are required. The selected person will work closely with our customers, developers, PMs and internal teams on existing and upcoming NVIDIA products, new features, and technologies.

What you'll be doing:

• Work with software developers, program managers, and customers to investigate reported issues, assist in root cause determination, and verify reported defects are fixed.
• Replicate Customer / End user reported issues.
• Work on the latest NVIDIA products and technologies and provide software technical support to our customers and partners.
• Analyze and reproduce issues reported by OEMs customers and partners.
• Test NVIDIA products on customer specific platforms to ensure compatibility and provide timely communication to cross-functional groups.
• Help triage, isolate, and resolve reported problems.
• Develop and implement software tools that improve productivity.

Requirements:

• Bachelor or Master degree in Computer Science, Electronics, Software Engineering, or equivalent degree.
• 5+ years' experience with 2+ years customer support or software-hardware testing experience.
• Experience troubleshooting and resolving hardware or software issues.
• Deep understanding of the Windows OS.
• Extensive scripting using Python.
• Deep knowledge of PC architecture, supercomputers, and computer clusters.
• Extensive experience building, configuring, and troubleshooting PCs, or laptop systems.
• Experience with debugging tools, memory dump analysis and remote debug.
• Strong analytical & problem-solving skills, excellent interpersonal skills.
• Strong interest in or knowledge of CUDA, OpenCL, and AI.
• Good written and verbal communication skills.
• Willingness to work flexible hours.

Preferred Skills:

• Strong interest and knowledge of Generative AI and various LLMs.
• Automation experience using C/C++, Ansible, Java, JavaScript.
• Familiarity working with NVIDIA GPU hardware and prior experience in PC Game Testing.

Join NVIDIA and be part of a team working on cutting-edge technology in AI and accelerated computing, making a significant impact across various industries.