Manager, ML Engagement Management
Description For Manager, ML Engagement Management
OfferFit, founded by ex-McKinsey and BCG math PhDs and backed by leading Silicon Valley VCs, is revolutionizing marketing technology with their AI testing platform. The Manager, ML Engagement Management role is a crucial position within their Implementation team, focusing on delivering AI-powered marketing solutions to leading brands like Brinks Home, Yelp, and MetLife.
As an Engagement Manager, you'll be at the forefront of technical program delivery, working directly with customers to design, configure, and expand OfferFit use cases. The role combines technical expertise with strong relationship management skills, requiring someone who can effectively bridge the gap between technical implementation and customer success.
The position offers an exciting opportunity to lead the AI transformation in marketing technology while working with a supportive, professional team. You'll enjoy variety in your work, managing everything from growth to technical engagement and support for your assigned companies. The role comes with competitive compensation, including a base salary range of $146,000-$160,000, potential bonuses, and comprehensive benefits.
OfferFit offers an excellent work environment with 100% remote flexibility, regular team gatherings, and strong emphasis on professional development. The company is committed to building a diverse and inclusive workplace, offering mentorship from experienced leaders from companies like Amazon, McKinsey, BCG, and IBM.
This role is perfect for someone who combines entrepreneurial spirit with strong technical program management skills, enjoys building relationships, and is passionate about driving innovation in marketing technology. You'll be joining a company that's not just transforming marketing technology but also investing heavily in its team's success and growth.
Responsibilities For Manager, ML Engagement Management
- Own all phases of OfferFit use case delivery working with implementation engineers and customer stakeholders
- Run design sessions with customers to decide on use case requirements and integration approach
- Champion delivery & project management excellence through process playbooks and best practices
- Proactively identify, escalate and mitigate potential project risks
- Build relationships with key stakeholders at OfferFit customers
- Communicate customer needs to product & marketing teams
- Participate in determining product strategy
Requirements For Manager, ML Engagement Management
- Must be able to fully overlap and support North America time zones
- Must be fluent in English, both written and verbal
- Up to 10-15% travel for company gatherings and customer meetings
- Entrepreneurial mindset and initiative
- Strong relationship building skills
- Technology enthusiasm
- Structured and organized approach
- Clear communication skills
Benefits For Manager, ML Engagement Management
- 25 days PTO per year
- 12 weeks paid Parental Leave
- 100% remote work environment with flexible hours
- Quarterly in-person team gatherings
- Weekly team events
- Mentorship from experienced leadership team
- Strong company culture initiatives
- Competitive medical, vision, dental benefits (US Only)
- 401K matching program (US Only)
- Performance bonus
- Equity options
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