Manager, ML Engagement Management
Description For Manager, ML Engagement Management
OfferFit, an innovative AI company founded by former McKinsey and BCG math PhDs, is revolutionizing marketing technology with their AI decisioning engine. The platform specializes in 1:1 personalization for lifecycle marketing campaigns using reinforcement learning AI, serving major brands like Brinks Home, Yelp, Chime, and MetLife.
As Manager of ML Engagement Management, you'll play a crucial role in the Implementation team, leading the execution of OfferFit's solutions for clients. This position combines technical program delivery, strategic thinking, and relationship management, making it perfect for someone who thrives at the intersection of technology and business.
The role offers an exciting opportunity to be at the forefront of AI transformation in marketing technology. You'll work directly with customers and internal teams, managing everything from growth to technical engagement and support. The position provides significant autonomy and responsibility, allowing you to shape both customer success and product strategy.
OfferFit offers a competitive compensation package, including a base salary range of $146,000-$160,000 plus bonus potential, equity options, and comprehensive benefits. The company promotes a strong, inclusive culture with regular team events, learning opportunities, and flexible remote work arrangements. You'll have the chance to learn from an experienced leadership team while contributing to a rapidly growing company that's changing the marketing technology landscape.
The ideal candidate should be entrepreneurial, people-oriented, and passionate about technology. Strong communication skills, structured thinking, and the ability to build trust-based relationships are essential. If you're excited about leading technical program delivery and driving customer success in an innovative AI company, this role offers an excellent opportunity for professional growth and impact.
Responsibilities For Manager, ML Engagement Management
- Own all phases of OfferFit use case delivery working with implementation engineers and customer stakeholders
- Run design sessions with customers to document use case requirements and integration approach
- Champion delivery & project management excellence through process playbooks and best practices
- Proactively identify, escalate and mitigate potential project risks
- Build relationships with key stakeholders at OfferFit customers
- Communicate customer needs to product & marketing teams
- Participate in determining OfferFit's product strategy
Requirements For Manager, ML Engagement Management
- Must be able to fully overlap and support North America time zones
- Must be fluent in English, both written and verbal
- Up to 10-15% travel for company gatherings and customer meetings
- Entrepreneurial mindset and initiative
- Strong relationship building skills
- Technology enthusiast
- Structured and organized
- Clear communication skills
Benefits For Manager, ML Engagement Management
- 25 days PTO per year
- 12 weeks paid Parental Leave
- 100% remote work environment with flexible hours
- Quarterly in-person team gatherings
- Weekly team events
- Mentorship from experienced leadership team
- Strong company culture initiatives
- Competitive benefits package
- 401K matching program (US Only)
- Annual bonus potential ($21,000-$23,000)
- Equity options
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