Customer Engineer

Onyx is seeking a Customer Engineer to join their team working on their open-source AI Assistant platform. As the first Customer Engineer, you'll play a crucial role in supporting and growing Onyx's customer base. The position involves both technical expertise and customer-facing responsibilities, requiring a blend of engineering skills and communication abilities.

The role focuses on guiding customers through deployment processes across various cloud platforms, troubleshooting technical issues, and creating comprehensive documentation. You'll work directly with customers to optimize their use of Onyx's platform while serving as a bridge between customers and the product team.

Onyx's platform is revolutionizing how companies access and utilize their internal knowledge, connecting various information sources like Slack, Google Drive, and Confluence into a single, AI-powered interface. The company, founded in 2023, is a young and dynamic startup with a team of 6 people, offering an opportunity to make a significant impact.

The position offers competitive compensation ($120K-$240K) and the chance to work with cutting-edge AI technology. The ideal candidate will have experience with cloud technologies, deployment systems, and a strong foundation in customer service. This role is perfect for someone who enjoys both technical challenges and direct customer interaction, with opportunities to influence product direction and customer success strategies.

The interview process is thorough but efficient, including a non-technical phone screen, cloud infrastructure interview, and a fully covered and compensated 3-day onsite trial, demonstrating the company's commitment to finding the right fit for this crucial role.