Senior Support Engineer

Opal Security is revolutionizing identity security with their platform that manages privileged access across SaaS, Cloud, and on-prem environments. Having raised over $32M from investors like Greylock and Battery Ventures, they serve prominent clients including Figma, ScaleAI, and Databricks.

As a Senior Support Engineer, you'll join a go-to-market team with veterans from Auth0, Aqua, Sailpoint, Okta, and Laceworks. This role combines technical expertise with customer success, requiring deep product knowledge and excellent problem-solving abilities. You'll be responsible for providing enterprise-level technical support, contributing to documentation, and driving process improvements.

The ideal candidate brings 5+ years of cybersecurity SaaS experience, strong programming skills in languages like TypeScript, Go, or Python, and expertise in IAM and cloud security. You'll work in a collaborative environment, focusing on rapid issue resolution while maintaining response times under 2 hours.

This hybrid position in New York City offers competitive compensation, comprehensive healthcare benefits, unlimited PTO, and various perks including daily lunch allowances. Join Opal Security to shape the future of identity security while working with cutting-edge technology and prominent enterprise clients.