Senior Support Engineer Leader - Dublin

OpenAI is seeking a Senior Support Engineer Leader to build and scale their Support Engineering team in Dublin, Ireland. This pivotal role involves leading one of the best technical troubleshooting teams, working directly with strategic enterprise accounts and engineering teams to solve complex technical challenges. The position offers an unique opportunity to shape the future of AI support at OpenAI, managing a global team providing 24x7 technical coverage.

The ideal candidate will have extensive experience in technical leadership, with a strong background in software engineering and customer support. They will be responsible for building and managing a team of technical experts who serve as the last line of defense before core engineering teams. This role requires someone who can balance technical expertise with leadership skills, capable of developing team members while maintaining strong relationships with customers and cross-functional teams.

Working in a hybrid model (3 days in office), the position offers the chance to be at the forefront of AI technology, working with innovative customers building cutting-edge AI solutions. The role demands someone who can thrive in a fast-paced environment, handle multiple projects simultaneously, and drive performance improvements across the organization.

OpenAI provides a unique opportunity to work with state-of-the-art AI technology while contributing to the company's mission of ensuring AI benefits humanity. The company offers a collaborative environment focused on pushing the boundaries of AI capabilities while maintaining a strong emphasis on safety and human needs.