Solutions Engineer, MidMarket/Enterprise
Description For Solutions Engineer, MidMarket/Enterprise
OpenAI is at the forefront of AI research and deployment, seeking a Solutions Engineer to join their Technical Success team. This role bridges the gap between OpenAI's cutting-edge AI technology and enterprise implementation, focusing on ensuring successful deployment of ChatGPT and OpenAI API applications. Based in San Francisco or New York with a hybrid work model, this position offers a competitive salary range of $220K-$280K plus equity and comprehensive benefits.
The ideal candidate will have 3+ years of technical pre-sales experience, combining technical expertise with business acumen. You'll work directly with senior stakeholders to shape AI strategy, identify valuable use cases, and guide implementation. The role demands proficiency in programming languages like Python or JavaScript, along with a strong understanding of IT security principles and cloud architecture.
As a Solutions Engineer, you'll be responsible for delivering exceptional pre-sales experiences, building demos, providing technical advisory, and maintaining crucial documentation. You'll serve as a key liaison between customers and internal teams, gathering feedback that influences product development. The position offers growth opportunities within a company that's shaping the future of AI technology.
The role comes with extensive benefits, including comprehensive health coverage, mental health support, generous parental leave, and professional development opportunities. OpenAI's commitment to ensuring AI benefits humanity, combined with their inclusive work environment and focus on safety and human needs, makes this an exciting opportunity for someone passionate about both technology and its ethical implementation.
Responsibilities For Solutions Engineer, MidMarket/Enterprise
- Deliver pre-sales customer experience for Midmarket and Enterprise prospects
- Demonstrate OpenAI APIs and ChatGPT capabilities through demos and technical advisory
- Create and maintain documentation, guides, and FAQs
- Develop customer relationships during evaluation and purchasing process
- Gather and relay customer feedback to internal teams
- Handle security and compliance questions
Requirements For Solutions Engineer, MidMarket/Enterprise
- 3+ years of experience in technical pre-sales or similar role
- Thorough understanding of IT security principles
- Experience with programming languages like Python or Javascript
- Knowledge of Generative AI/traditional ML solutions
- Knowledge of network/cloud architecture
- Effective presentation and communication skills
- Problem-solving ability and willingness to learn
- Humble attitude and eagerness to help colleagues
Benefits For Solutions Engineer, MidMarket/Enterprise
- Medical, dental, and vision insurance for you and your family
- Mental health and wellness support
- 401(k) plan with 50% matching
- Unlimited time off and 13 company holidays per year
- Paid parental leave (24 weeks paid birth-parent leave & 20-week paid parental leave)
- Annual learning & development stipend ($1,500 per year)
- Relocation assistance
- Equity
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