Customer Support Engineer, Fintech

Optasia, a leading B2B2X financial technology platform, is seeking a Customer Support Engineer to join their dynamic team in Athens, Greece. This role represents a unique opportunity to work at the intersection of customer service and financial technology, supporting the company's AI-powered platform that drives financial inclusion across 30 countries.

The position requires a technical background combined with strong customer service skills, making it ideal for professionals who enjoy both solving technical challenges and helping customers. With a required 2+ years of experience and knowledge of SQL/PostgreSQL, you'll be responsible for handling customer issues, managing SLAs, and ensuring optimal service delivery.

This role offers an excellent opportunity for career growth within a multicultural environment, backed by comprehensive benefits including private healthcare, performance bonuses, and continuous learning opportunities. The hybrid work arrangement provides flexibility while maintaining team collaboration.

What makes this role particularly attractive is the chance to work with cutting-edge fintech solutions while making a real impact on financial inclusion globally. The company's strong values, including "Drive to Thrive" and "Customer-First Mindset," create a culture of continuous improvement and excellence.

The position comes with unique perks such as an on-site restaurant, wellness activities including yoga classes, and a squash court. Beyond the traditional benefits, you'll gain valuable insights into the future of financial technology markets while working with a diverse, international team.

For technically-minded professionals who are passionate about customer service and want to be part of the fintech revolution, this role offers the perfect blend of technical challenge, customer interaction, and professional growth. The combination of technical work with SQL/PostgreSQL, customer support, and the opportunity to work with an AI-powered platform makes this an exciting opportunity for the right candidate.