ML & Data Support Engineer, Fintech

Optasia is seeking an ML & Data Support Engineer for their Fintech operations. This role is crucial in maintaining high service standards and reinforcing the company's commitment to client success. The ideal candidate will manage day-to-day monitoring of ML workflows, act as a point of escalation for critical incidents, prioritize continuous integration and delivery, monitor customer inquiries, and foster a culture of continuous improvement.

Key responsibilities include:

• Monitoring and managing ML workflows and data system infrastructure
• Resolving or escalating ML and data critical incidents
• Ensuring smooth software changes from development to production
• Prioritizing and resolving customer inquiries within SLAs
• Performing health checks and quality checks on ML and data workflows
• Collaborating with various teams to address issues effectively
• Creating training materials and delivering sessions

Requirements:

• Bachelor's degree in engineering or computer science
• 1+ years of experience in a customer support role
• Experience with ticketing systems
• Good knowledge of Linux and SQL
• Familiarity with technologies like Apache Spark, Hadoop, Airflow
• Strong communication, organizational, and analytical skills
• Fluency in English
• Self-motivated with a results-driven attitude

Optasia offers a competitive remuneration package, extra day off on birthdays, performance-based bonuses, private healthcare insurance, and necessary tech gear. The company provides a multicultural working environment, insights into the future market, career growth opportunities, continuous training, CSR activities, and various perks like on-site yoga classes and a comfortable open space restaurant.

Optasia values include Drive to Thrive, Customer-First Mindset, Bridge the Gap, Go-Getter Spirit, and Together We Will Do It, emphasizing dedication to evolution, exceeding expectations, knowledge sharing, results orientation, and teamwork.