Onsite Service Operations Engineer, Fintech

Optasia, a cutting-edge B2B2X financial technology platform, is seeking an Onsite Service Operations Engineer to join their team in Muscat, Oman. The company specializes in AI-powered financial inclusion solutions, operating across 30 countries through 7 regional offices.

This role combines technical expertise with operational excellence, requiring a self-motivated engineer who can handle complex technical challenges while maintaining effective communication with stakeholders. The position involves being the primary technical escalation point for troubleshooting applications, systems, and network issues, ensuring service reliability and customer satisfaction.

The ideal candidate will bring 4+ years of relevant experience, strong Linux and database skills, and excellent problem-solving abilities. They'll be responsible for managing technical incidents, working with cross-functional teams, and maintaining service levels within SLA targets. The role may require flexible hours to handle critical system issues.

What makes this opportunity unique is Optasia's commitment to both technical excellence and employee growth. The company offers comprehensive benefits including healthcare, performance bonuses, and continuous learning opportunities. The multicultural environment provides exposure to cutting-edge fintech solutions while working with global teams.

Optasia's values emphasize continuous evolution, customer-first mindset, knowledge sharing, results-oriented approach, and team collaboration. This role offers the perfect blend of technical challenges, professional growth, and the opportunity to contribute to financial inclusion initiatives across multiple markets.

For technically skilled professionals seeking to advance their careers in fintech while working with state-of-the-art technologies and making a real impact, this position offers an excellent opportunity to be part of an innovative and growing organization.