Regional Onsite Service Operations Engineer, Fintech

Optasia is seeking a Regional Onsite Service Operations Engineer for their fintech platform that powers financial inclusion across 30 countries. Based in Benin, this role covers projects in Benin, Côte d'Ivoire, and D.R. of the Congo. The ideal candidate will be a self-motivated technical engineer with extensive experience in troubleshooting, system operations, and customer service.

The position requires a strong technical background with expertise in Linux, SQL databases, and networking. The engineer will serve as a key technical escalation point, managing both L1 and L2 support while ensuring service quality meets SLA targets. They'll work closely with customer technical teams and internal stakeholders to resolve complex issues and maintain system stability.

Key responsibilities include incident management, technical troubleshooting, and serving as the local point of contact for service operations. The role demands excellent communication skills in both English and French, as well as the ability to work independently while being an effective team player.

Optasia offers a competitive package including performance bonuses and extra benefits like birthday leave. The company culture emphasizes continuous learning, customer-first mindset, and collaborative problem-solving. This is an excellent opportunity for a technical professional looking to make an impact in the fintech sector while working in a multicultural environment.

The ideal candidate will have 4+ years of relevant experience, strong SQL and Linux skills, and the ability to handle complex technical challenges. Additional experience with monitoring tools like Nagios, Grafana, or containerization with Docker would be advantageous. The role offers exposure to cutting-edge fintech solutions while contributing to financial inclusion initiatives across multiple African markets.