Product Support Senior Manager

A world leader in cloud solutions using tomorrow's technology to tackle today's problems.
$97,500 - $199,500
Backend
Staff Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Enterprise SaaS

Description For Product Support Senior Manager

Oracle America, Inc. is seeking a Product Support Senior Manager to join their Support organization in Austin, TX. This role combines technical expertise with leadership responsibilities, focusing on delivering post-sales support and solutions to Oracle's customer base. The position requires a strong background in database management and SQL, along with proven management experience. The role offers a competitive salary range of $97,500 to $199,500 per annum, with comprehensive benefits including medical, dental, vision, 401(k), and various insurance options. The ideal candidate will have at least 5 years of experience, strong technical skills in database management, and proven leadership abilities. This role presents an opportunity to work with a global leader in cloud solutions while managing and developing team members and ensuring customer satisfaction. The position offers growth potential within Oracle's extensive enterprise ecosystem and the chance to work with cutting-edge technology while solving complex customer challenges.

Last updated a month ago

Responsibilities For Product Support Senior Manager

  • Deliver post-sales support and solutions to Oracle customer base
  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Handle technical questions regarding Electronic Support Services
  • Serve as primary point of contact for customers
  • Facilitate customer relationships with Support
  • Provide advice and assistance on customer situations and escalated issues
  • Establish and communicate departmental objectives
  • Implement plans to ensure proper utilization of resources

Requirements For Product Support Senior Manager

PostgreSQL
  • Bachelor's degree in Computer Science, Engineering, or related technical field (or 2 years equivalent experience)
  • 5 years of experience in computer-related occupation
  • Database and SQL Performance Tuning experience
  • Experience with AWR/ASH/ADDM, OEM, and SQLT
  • Programming experience in SQL
  • Database install, upgrade, and migration experience
  • High Availability experience with Dataguard, RAC, Grid Control, and RMAN
  • Employee Management skills: Scheduling, Coaching and mentoring
  • English language proficiency

Benefits For Product Support Senior Manager

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term and long term disability
  • Life insurance and AD&D
  • Supplemental life insurance
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) with company match
  • Flexible Vacation policy
  • 11 paid holidays
  • 72 hours paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal
  • Voluntary benefits including auto, homeowner and pet insurance

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