Associate Technical Support Engineer - PH Graduate Program
Description For Associate Technical Support Engineer - PH Graduate Program
The Customer Success Associate Development Program (CSADP) at Oracle NetSuite is designed to launch entry-level candidates into a rewarding technical career. As an Associate Technical Support Engineer, you'll begin with a comprehensive onboarding experience that combines customer management training, technical skill development, and hands-on shadowing opportunities. The role focuses on supporting NetSuite's cloud-based software solutions, working with diverse customers from non-technical users to developers.
The position offers a unique opportunity to build both technical expertise and business acumen while working with NetSuite's enterprise software suite. You'll be part of a collaborative team environment that values professional growth and development. The role requires strong technical foundations in web technologies, software development, and problem-solving skills, combined with excellent customer service abilities.
Working in Makati on a hybrid arrangement, you'll receive comprehensive training, mentorship from experienced Support Engineers, and clear career progression paths within the NetSuite organization. The position offers competitive compensation and benefits, making it an ideal starting point for recent graduates looking to build a career in technical support and cloud software.
Responsibilities For Associate Technical Support Engineer - PH Graduate Program
- Provide phone and online support to NetSuite Customers
- Adapt to the fast-paced nature of the NetSuite Cloud Based Software
- Act as primary point of contact for customers
- Facilitate customer relationships with Support
- Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
Requirements For Associate Technical Support Engineer - PH Graduate Program
- 2024/2025 Graduate with a Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or any related discipline
- Understanding of software development lifecycle (SDLC) methodologies
- Knowledge of system architecture, object-oriented design, web frameworks and patterns
- Experience with Java/.NET/PHP, C#, ASP, Web Services, SOAP, XML REST, and Ajax
- Understanding of web technologies/standards (HTML, JavaScript)
- Knowledge of unit testing and defect management tools
- Ability to manage competing priorities and multiple tasks
- Strong customer engagement and communication skills
Benefits For Associate Technical Support Engineer - PH Graduate Program
- Competitive salary and benefits
- On-the-job training, resources, and mentorship
- Career growth opportunities
- Coaching and mentoring program
- Hybrid work arrangement
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