Technical Analyst (Payroll)- Q2FY25
Description For Technical Analyst (Payroll)- Q2FY25
Oracle NetSuite is seeking a Technical Analyst (Payroll) to join their SuitePeople US Payroll team. This role involves providing technical support for payroll processes, including setup, adjustments, and tax investigations. The ideal candidate will have 1-2 years of payroll/accounting/audit experience, strong attention to detail, and excellent customer service skills. Key responsibilities include handling incoming calls and cases related to US Payroll, assisting clients with payroll tax reconciliation and adjustments, and serving as a liaison between customers and payroll operations. This position offers the opportunity to work with cutting-edge cloud technology and contribute to a global team dedicated to delivering exceptional business solutions.
Responsibilities For Technical Analyst (Payroll)- Q2FY25
- Take incoming calls and cases related to US Payroll
- File Issues and Enhancements related to the US Payroll product
- Create Knowledge Base solutions for external and internal users
- Conduct UATs and trainings related to new product releases
- Work directly with client's Authorized Payroll contacts
- Assist clients in Payroll Tax Reconciliation
- Assist clients in Payroll Set up and Requirements
- Assist clients in Payroll Adjustments in Closed and Open Quarters
- Serve as customer's liaison with Payroll Operations and Third Party Tax Provider
Requirements For Technical Analyst (Payroll)- Q2FY25
- 1-2 years of previous payroll/accounting/audit experience
- Strong attention to detail
- Excellent Customer Service skills
- Excellent verbal, written, interpersonal communication skills
- Demonstrated ability to multi-task, work well under pressure and meet deadlines
- FPC and CPP Certification (desired)
- CPA (a plus)
- Certified Payroll experience (a plus)
- Healthcare Benefit knowledge (a plus)
Benefits For Technical Analyst (Payroll)- Q2FY25
- Competitive suite of employee benefits
- Flexible medical, life insurance and retirement options
- Volunteer programs
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