Adoption Program Manager

A world leader in cloud solutions using tomorrow's technology to tackle today's problems.
United States
$66,100 - $141,200
Data
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · AI

Description For Adoption Program Manager

Oracle is seeking an Adoption Program Manager (APM) to work with top Fusion Analytics customers, driving successful user adoption of Fusion Data Intelligence (FDI). This role is part of the Services Excellence team within Oracle Analytics, focused on innovating and supporting service management technologies.

The APM will partner with solution engineers to guide customers through their adoption journey, from onboarding to full adoption. Key responsibilities include removing adoption blockers, working with product management, connecting customers to FDI resources, and providing product and analytics guidance. The role requires collaboration with Fusion Customer Success Managers and direct engagement with strategic customers' technical and business stakeholders.

Oracle offers a comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, flexible vacation, and paid parental leave. The position requires 2+ years of Customer Success Management experience, preferably in analytics and data, with a Bachelor's degree. Experience with SaaS, Analytics tools, and Oracle Fusion ERP/HCM is highly valued.

The ideal candidate will have a growth mindset and thrive in a fast-paced environment. This role presents an opportunity to work with Oracle's top customers while contributing to a growing organization through content creation and playbook development. The position offers competitive compensation ranging from $66,100 to $141,200 annually, with potential for bonus and equity.

Last updated 11 days ago

Responsibilities For Adoption Program Manager

  • Oversee assigned enterprise FDI customers to uncover business use cases and achieve business value
  • Serve as the customer's FDI point of contact and trusted advisor
  • Track and manage user adoption and customer risk from a product level
  • Develop success plans that include stakeholder relationships, governance and adoption plans
  • Support customer escalations and cross-functional engagements
  • Contribute to the development of the FDI playbook
  • Collaborate with technical and business teams to drive user and product adoption

Requirements For Adoption Program Manager

  • 2+ years of Customer Success Management experience or similar role in tech industry
  • Bachelor's degree required
  • Prior experience in SaaS, Analytics and/or use of Analytics tools
  • Strong attention to detail
  • Experience collaborating and influencing senior leadership
  • Experience with Oracle Fusion ERP or HCM strongly preferred

Benefits For Adoption Program Manager

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental, and vision insurance
  • Short term disability and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match
  • Flexible Vacation
  • 11 paid holidays
  • Paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan

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