Associate Advanced Services Engineer - ServiceNow

A world leader in cloud solutions using tomorrow's technology to tackle today's problems.
Backend
Entry-Level Software Engineer
In-Person
2+ years of experience
Enterprise SaaS

Description For Associate Advanced Services Engineer - ServiceNow

Oracle is seeking an Associate Advanced Services Engineer specializing in ServiceNow to join their Support organization. This role focuses on delivering post-sales support and solutions to Oracle's customer base while serving as an advocate for customer needs. As a member of the Support team, you'll be responsible for resolving both technical and non-technical customer inquiries, troubleshooting Oracle products, and maintaining strong customer relationships. The position requires expertise in Linux and technical support, with opportunities to work independently while receiving guidance from senior engineers. Oracle offers a comprehensive benefits package and promotes an inclusive work environment that values diverse perspectives. The role is based in Bengaluru, India, and requires 0-2+ years of experience. This position provides an excellent opportunity to grow within a leading cloud solutions company while working with cutting-edge technology and serving a global customer base. The role combines technical expertise with customer service skills, making it ideal for professionals looking to build a career in technical support and customer success.

Last updated 11 days ago

Responsibilities For Associate Advanced Services Engineer - ServiceNow

  • Interface with customer's IT staff
  • Resolution of moderately complex technical problems
  • Installation and maintenance of Oracle products
  • Provide post-sales support and solutions
  • Serve as customer advocate
  • Resolve technical and non-technical customer inquiries
  • Work independently with general guidance from senior engineers

Requirements For Associate Advanced Services Engineer - ServiceNow

Linux
  • Knowledge of Oracle products
  • Linux expertise
  • Technical Support skills
  • Troubleshooting capabilities
  • English language proficiency
  • 0-2+ years of experience

Benefits For Associate Advanced Services Engineer - ServiceNow

Medical Insurance
  • Medical insurance
  • Life insurance
  • Retirement options
  • Volunteer programs

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