Associate Technical Support Analyst

World leader in cloud solutions using tomorrow's technology to tackle today's problems.
Uruguay
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
Enterprise SaaS

Description For Associate Technical Support Analyst

Oracle NetSuite is seeking an Associate Technical Support Analyst to join their growing team. This entry-level position offers a comprehensive onboarding experience designed to build well-rounded professionals who will serve as technical customer advocates. The role combines technical support with business acumen, focusing on helping customers with their accounting and NetSuite-related queries.

The position offers an excellent opportunity for recent graduates to start their career in technical support within a global technology leader. You'll work closely with customers to resolve their technical and accounting-related issues while receiving mentorship from experienced support engineers. The role requires a strong foundation in accounting principles and analytical thinking, combined with excellent communication skills.

Oracle provides a robust benefits package and clear career progression paths. The company culture emphasizes collaboration, inclusiveness, and continuous learning. As part of Oracle, you'll be working with cutting-edge cloud technology while contributing to solutions that impact businesses worldwide.

This is an ideal opportunity for someone looking to build a career in technical support with one of the world's leading enterprise software companies. The role offers hands-on experience with real business challenges, professional development opportunities, and the chance to work with a diverse, global team.

Last updated 2 days ago

Responsibilities For Associate Technical Support Analyst

  • Serve as primary liaison between Oracle NetSuite and customers
  • Respond to questions about Accounting processes
  • Provide support to customers who contact the Oracle Solution Center
  • Maintain high level of customer satisfaction
  • Work with guidance from senior support engineers and management

Requirements For Associate Technical Support Analyst

  • Bachelor's Degree in business/accounting/operations management/supply chain/finance (Class of 2024 or 2025)
  • Understanding of core accounting principles
  • Analytical approach to troubleshooting
  • Strong problem-solving skills
  • Ability to manage competing priorities
  • English language proficiency

Benefits For Associate Technical Support Analyst

Medical Insurance
Vision Insurance
Dental Insurance
401k
  • Competitive salary and benefits
  • On-the-job training
  • Mentorship program
  • Career growth opportunities
  • Medical insurance
  • Life insurance
  • Retirement options
  • Volunteer programs

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