Associate Technical Support ERP

World leader in cloud solutions using tomorrow's technology to tackle today's problems.
$50,000 - $70,000
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
Enterprise SaaS

Description For Associate Technical Support ERP

Oracle NetSuite is seeking an Associate Technical Support ERP professional to join their team. This role offers a unique opportunity to build a career with a global tech leader while developing both business acumen and technical skillsets. The position involves working directly with customers to support their Supply Chain Management processes, including sales, purchasing, invoicing, and payment systems.

As part of the Support Organization, you'll serve as a crucial link between Oracle NetSuite and its customers, handling technical inquiries and maintaining high customer satisfaction levels. The role combines technical problem-solving with customer relationship management, requiring both analytical skills and strong communication abilities.

The ideal candidate will have a background in business, accounting, or related fields, with a strong understanding of core accounting principles. This position is perfect for recent graduates or early-career professionals who are passionate about technology and customer service. Oracle offers comprehensive benefits, including medical insurance, retirement options, and extensive professional development opportunities through mentorship and on-the-job training.

Oracle's commitment to innovation and inclusive workplace culture makes this an excellent opportunity for someone looking to build a long-term career in technical support and enterprise software. The company's global presence and 40+ years of industry leadership provide a stable yet dynamic environment for professional growth.

Last updated 2 days ago

Responsibilities For Associate Technical Support ERP

  • Serve as primary liaison between Oracle NetSuite and customers for Supply Chain Management process
  • Provide support to customers who contact the Oracle Solution Center
  • Maintain high level of customer satisfaction while meeting guidelines
  • Work with guidance from senior support engineers and management
  • Research, collaborate, and replicate problems to develop solutions

Requirements For Associate Technical Support ERP

  • Bachelor's Degree/Experience in business/accounting/operations management/supply chain/finance
  • Excellent written and verbal communication skills in English
  • Experience interacting with customers in person or over the phone
  • Understanding of core accounting principles
  • Analytical approach to troubleshooting
  • Ability to manage competing priorities and multiple tasks

Benefits For Associate Technical Support ERP

Medical Insurance
Vision Insurance
Dental Insurance
  • Competitive salary and benefits
  • On-the-job training
  • Mentorship program
  • Career growth opportunities
  • Medical insurance
  • Life insurance
  • Retirement options
  • Volunteer programs

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