Associate Technical Support ERP

World leader in cloud solutions using tomorrow's technology to tackle today's problems. Operating for 40+ years with integrity in almost every sector.
Uruguay
$45,000 - $65,000
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
Enterprise SaaS

Description For Associate Technical Support ERP

Oracle NetSuite is seeking an Associate Technical Support ERP professional to join their team. This role offers a unique onboarding experience that builds well-rounded individuals by providing opportunities to develop both business acumen and technical skillsets. As part of the Support Organization, you'll work directly with customers to improve their businesses while gaining valuable experience across multiple business environments.

The position involves serving as the primary liaison between Oracle NetSuite and customers, handling supply chain management processes including sales, purchasing, invoicing, and payment. You'll work with guidance from senior support engineers and maintain high customer satisfaction standards. The role requires strong analytical skills, core accounting knowledge, and excellent communication abilities.

Oracle offers a comprehensive benefits package including medical, life insurance, and retirement options. The company culture promotes diversity, work-life balance, and professional growth through mentorship and on-the-job training. As a world leader in cloud solutions with 40+ years of experience, Oracle provides a stable yet innovative environment for career development.

This is an excellent opportunity for recent graduates or early-career professionals looking to build a long-term career in technical support within a global technology leader. The role offers clear paths for progression and the chance to work with cutting-edge cloud solutions while developing both technical and business expertise.

Last updated 2 months ago

Responsibilities For Associate Technical Support ERP

  • Serve as primary liaison between Oracle NetSuite and customers
  • Provide support to customers who contact the Oracle Solution Center
  • Maintain high level of customer satisfaction
  • Work with guidance from senior support engineers and management
  • Facilitate customer relationships with Support
  • Provide advice and assistance on diverse customer situations and escalated issues

Requirements For Associate Technical Support ERP

  • Bachelor's Degree/Experience in business/accounting/operations management/supply chain/finance
  • Excellent written and verbal communication skills in English
  • Experience interacting with customers in person or over the phone
  • Understanding of core accounting principles
  • Analytical approach to troubleshooting

Benefits For Associate Technical Support ERP

Medical Insurance
Vision Insurance
Dental Insurance
  • Competitive salary and benefits
  • Medical insurance
  • Life insurance
  • Retirement options
  • Volunteer programs
  • Career growth opportunities
  • On-the-job training
  • Mentorship program

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