Associate Technical Support ERP
Description For Associate Technical Support ERP
Oracle NetSuite is seeking an Associate Technical Support ERP professional to join their team. This role offers an exceptional opportunity to start a career with a global technology leader in cloud solutions. The position focuses on supporting customers with their Supply Chain Management processes, including sales, purchasing, invoicing, and payment systems.
As part of Oracle's commitment to developing well-rounded professionals, you'll receive comprehensive onboarding, hands-on experience with various business environments, and dedicated mentorship from experienced Support Engineers. The role combines technical expertise with customer service, requiring strong analytical skills and deep understanding of accounting principles.
The ideal candidate will demonstrate strong problem-solving abilities, excellent communication skills, and a customer-centric mindset. You'll work in a collaborative environment that values creativity, resourcefulness, and the ability to manage multiple priorities effectively. This position is perfect for recent graduates or early-career professionals looking to build a strong foundation in technical support and enterprise software.
Oracle offers a comprehensive benefits package, including competitive salary, medical and life insurance, retirement options, and professional development opportunities. The company's inclusive culture promotes diverse perspectives and work-life balance, making it an ideal place to grow your career in technical support and enterprise solutions.
Responsibilities For Associate Technical Support ERP
- Serve as primary liaison between Oracle NetSuite and customers for Supply Chain Management process
- Provide support to customers who contact the Oracle Solution Center
- Maintain high level of customer satisfaction while meeting guidelines
- Work with guidance from senior support engineers and management
- Research, collaborate, and replicate problems to develop solutions
Requirements For Associate Technical Support ERP
- Bachelor's Degree/Experience in business/accounting/operations management/supply chain/finance
- Excellent written and verbal communication skills in English
- Experience interacting with customers in person or over the phone
- Understanding of core accounting principles
- Analytical approach to troubleshooting
- Ability to manage competing priorities and multiple tasks
Benefits For Associate Technical Support ERP
- Competitive salary and benefits
- On-the-job training
- Mentorship program
- Career growth opportunities
- Medical insurance
- Life insurance
- Retirement options
- Volunteer programs
