Associate Technical Support ERP

A world leader in cloud solutions using tomorrow's technology to tackle today's problems, with 40+ years of experience.
Uruguay
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
Enterprise SaaS

Description For Associate Technical Support ERP

Oracle NetSuite is seeking an Associate Technical Support ERP professional to join their team. This role offers a unique onboarding experience that builds well-rounded individuals by providing opportunities to develop both business acumen and technical skillsets. As an Associate Technical Support ERP, you'll work directly with customers to support their Supply Chain Management processes, including sales, purchasing, invoicing, and payment systems. The position offers comprehensive training and mentorship from experienced Support Engineers, creating a strong foundation for career growth within the Oracle organization.

The ideal candidate will combine technical aptitude with strong customer service skills, bringing an analytical approach to problem-solving while maintaining excellent communication abilities. This role is perfect for someone who is detail-oriented, resourceful, and passionate about delivering results that make a difference for customers. Oracle provides a collaborative, inclusive work environment with opportunities for professional development and career advancement.

Oracle offers a competitive compensation package including comprehensive benefits such as medical, dental, and vision insurance, retirement options, and life insurance. The company promotes work-life balance and supports employee development through mentorship programs and on-the-job training. As a global leader in cloud solutions with over 40 years of experience, Oracle provides a stable yet innovative environment where employees can grow their careers while working with cutting-edge technology.

Last updated 3 months ago

Responsibilities For Associate Technical Support ERP

  • Serve as primary liaison between Oracle NetSuite and customers
  • Provide support to customers who contact the Oracle Solution Center
  • Maintain high level of customer satisfaction
  • Work with guidance from senior support engineers and management
  • Facilitate customer relationships with Support
  • Provide advice and assistance on diverse customer situations and escalated issues

Requirements For Associate Technical Support ERP

  • Bachelor's Degree/Experience in business/accounting/operations management/supply chain/finance
  • Excellent written and verbal communication skills in English
  • Experience interacting with customers in person or over the phone
  • Understanding of core accounting principles
  • Analytical approach to troubleshooting

Benefits For Associate Technical Support ERP

Medical Insurance
Vision Insurance
Dental Insurance
  • Competitive salary and benefits
  • Medical insurance
  • Life insurance
  • Retirement options
  • Volunteer programs
  • Career growth opportunities
  • On-the-job training
  • Mentorship program

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