Bilingual (Japanese) Oracle Database Exadata SME - Strategic Customer Service Manager (SCSM)

Strategic Customer Service Manager (SCSM) is a critical role within Oracle's Database Cloud and Exadata Support team, focusing on the Strategic Customers Program (SCP). This position requires a bilingual professional fluent in both Japanese (native level) and English to serve as a key liaison between Oracle and strategic accounts running business on Oracle's Cloud Database Platforms.

The role involves building and maintaining long-term relationships with assigned customers, serving as their primary point of contact, and working proactively to ensure optimal product and service experience. The SCSM will become a trusted advisor to customers, coordinating with various Oracle stakeholders including sales teams, engineering, and service teams to support implementation of Oracle's account strategy.

Key aspects of the role include driving the adoption of standard methodologies, ensuring proactive patching compliance, and maintaining strong relationships with customer stakeholders up to C-Level. The position requires deep understanding of Oracle's database technologies, including Exadata, Cloud Services, and ZDLRA, combined with excellent communication and relationship management skills.

The ideal candidate will have extensive experience in Enterprise IT implementations, strong technical background in Oracle technologies, and proven ability to handle complex customer relationships. This role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge database technologies while making a significant impact on strategic customer success.

This position requires US citizenship and offers a comprehensive benefits package including medical, dental, vision insurance, 401(k) with company match, flexible vacation, and various other perks. The role provides an excellent opportunity to work with enterprise-level database technologies while developing strategic customer relationships.