As a Client Manager at Oracle, you'll join an elite team of business process and industry experts focused on managing critical customer escalations and relationships within the NetSuite services division. This role combines technical expertise with strategic customer relationship management, requiring a deep understanding of ERP systems and business processes.
The position demands a unique blend of technical knowledge and interpersonal skills, as you'll be responsible for handling complex customer issues while maintaining high levels of customer satisfaction. You'll work directly with NetSuite's platform, developing resolution plans and driving them to completion while ensuring exceptional customer experiences.
This role offers an exciting opportunity to work with Oracle's industry-leading cloud solutions, particularly within the NetSuite ecosystem. You'll collaborate with cross-functional teams, including Support, QA, Engineering, Professional Services, and Account Management, to deliver comprehensive solutions to customer challenges.
The compensation package is competitive, ranging from $79,100 to $158,200 annually, with additional benefits including comprehensive healthcare, 401(k) matching, flexible vacation, and various insurance options. The position offers remote work flexibility while maintaining strong team collaboration and professional development opportunities.
Ideal candidates will bring 3-5+ years of experience, strong NetSuite ERP knowledge, and a proven track record in consulting roles with C-suite interactions. This role presents an excellent opportunity for professionals looking to advance their careers in enterprise software consulting while working for a global technology leader.