Client Manager - NetSuite Services

A world leader in cloud solutions, using tomorrow's technology to tackle today's challenges.
United StatesCanada
$79,100 - $158,200
Backend
Mid-Level Software Engineer
Remote
3+ years of experience
Enterprise SaaS

Description For Client Manager - NetSuite Services

As a Client Manager at Oracle, you'll join an elite team of business process and industry experts focused on managing critical customer escalations and relationships within the NetSuite services division. This role combines technical expertise with strategic customer relationship management, requiring a deep understanding of ERP systems and business processes.

The position demands a unique blend of technical knowledge and interpersonal skills, as you'll be responsible for handling complex customer issues while maintaining high levels of customer satisfaction. You'll work directly with NetSuite's platform, developing resolution plans and driving them to completion while ensuring exceptional customer experiences.

This role offers an exciting opportunity to work with Oracle's industry-leading cloud solutions, particularly within the NetSuite ecosystem. You'll collaborate with cross-functional teams, including Support, QA, Engineering, Professional Services, and Account Management, to deliver comprehensive solutions to customer challenges.

The compensation package is competitive, ranging from $79,100 to $158,200 annually, with additional benefits including comprehensive healthcare, 401(k) matching, flexible vacation, and various insurance options. The position offers remote work flexibility while maintaining strong team collaboration and professional development opportunities.

Ideal candidates will bring 3-5+ years of experience, strong NetSuite ERP knowledge, and a proven track record in consulting roles with C-suite interactions. This role presents an excellent opportunity for professionals looking to advance their careers in enterprise software consulting while working for a global technology leader.

Last updated 18 hours ago

Responsibilities For Client Manager - NetSuite Services

  • Manage complex escalations partnering with Account Management and other Customer-facing teams
  • Develop and leverage strong relationships within Oracle NetSuite to accelerate issue resolution
  • Act as a trusted advisor to Customers
  • Identify solution expansion opportunities
  • Work with a supportive, collaborative team
  • Influence best practices and continuous improvement

Requirements For Client Manager - NetSuite Services

  • Strong NetSuite ERP experience
  • 2+ years external consulting role experience with sustained C-suite interactions
  • Knowledge of SuiteProjects, Advanced Revenue Management, SuiteBilling
  • Solid understanding of Cloud ERP
  • Strong problem-solving, consultative, and project management skills
  • Bachelor's degree in Accounting, Finance, or related field
  • Project management experience
  • Proficiency in English language required

Benefits For Client Manager - NetSuite Services

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
Mental Health Assistance
Commuter Benefits
  • Medical, dental, and vision insurance
  • Short term disability and long term disability
  • Life insurance and AD&D
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match
  • Flexible Vacation
  • 11 paid holidays
  • 72 hours of paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan

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