Cloud Support Engineer

World leader in cloud solutions using tomorrow's technology to tackle today's problems, operating with integrity for 40+ years.
Romania
Cloud
Mid-Level Software Engineer
In-Person
3+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer

Oracle, a leading cloud solutions provider, is seeking a Cloud Support Engineer to join their Oracle Cloud Infrastructure (OCI) Support organization. This role involves delivering post-sales support and technical solutions to Oracle customers, troubleshooting OCI Services, and working in a 24x7 shift rotation. The ideal candidate will be a hands-on engineer with cloud computing expertise, strong problem-solving abilities, and excellent interpersonal skills. You'll be responsible for providing technical assistance, resolving customer issues, maintaining security protocols, and contributing to documentation. The position offers comprehensive benefits, including medical coverage, mental health support, and professional development opportunities. Oracle promotes an inclusive workplace that celebrates diversity and provides equal opportunities for all employees. The role requires 3-5+ years of experience and expertise in cloud technologies, operating systems, and networking protocols. Join Oracle's team to help shape the future of cloud computing while working with cutting-edge technologies and serving a global customer base.

Last updated 21 days ago

Responsibilities For Cloud Support Engineer

  • Provide exceptional customer service and technical assistance to internal and external customers
  • Apply troubleshooting techniques to provide unique solutions
  • Assess ticket priority and escalate as necessary
  • Resolve issues timely and accurately to meet metrics and SLAs
  • Monitor release notes for understanding of new or updated services
  • Develop customer-facing or internal documentation
  • Maintain confidentiality and security of customer accounts

Requirements For Cloud Support Engineer

Linux
  • 3 to 5+ years of experience
  • Expertise in cloud computing
  • Strong interpersonal skills
  • Knowledge of Linux and Windows Operating Systems
  • Experience with Virtualization (VMware, Xen, Hypervisor)
  • Networking knowledge (DNS, TCP/IP, IPsec, SSL VPN, Load Balancing)
  • Must be a Romanian citizen
  • English language proficiency

Benefits For Cloud Support Engineer

Medical Insurance
Mental Health Assistance
Vision Insurance
Dental Insurance
  • Competitive salary
  • Learning and development opportunities
  • Employee Assistance Program for mental health support
  • Employee resource groups
  • Pension & life assurance
  • Inclusive culture

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