Cloud Support Engineer

Oracle, a global leader in cloud solutions with over 40 years of experience, is seeking a Cloud Support Engineer to join their team in Zapopan, Mexico. This role combines technical expertise with customer service excellence, requiring 3-5+ years of experience in cloud and database technologies. The position involves providing advanced technical support for Oracle products, contributing to knowledge bases, and implementing efficiency improvements.

The ideal candidate will possess strong technical foundations in database architecture, cloud systems, and various operating systems, along with excellent communication skills in both English and Spanish. This role offers an opportunity to work with cutting-edge technology while solving complex customer challenges.

Oracle offers a comprehensive benefits package including medical and life insurance, retirement options, and opportunities for community involvement through volunteer programs. The company prides itself on fostering an inclusive environment that values diverse perspectives and promotes innovation.

This position requires flexibility for different shifts, including holidays and weekends, and demands strong problem-solving abilities. The role involves working with enterprise-level cloud solutions, database management, and system administration, making it ideal for technically skilled professionals who excel in customer support scenarios.