Cloud Support Engineer

World leader in cloud solutions using tomorrow's technology to tackle today's problems. Operating for 40+ years with integrity and diverse workforce.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Cloud Support Engineer

Oracle, a global leader in cloud solutions with over 40 years of experience, is seeking a Cloud Support Engineer to join their team in Zapopan, Mexico. This role combines technical expertise with customer service excellence, requiring 3-5+ years of experience in cloud and database technologies. The position involves providing advanced technical support for Oracle products, contributing to knowledge bases, and implementing efficiency improvements.

The ideal candidate will possess strong technical foundations in database architecture, cloud systems, and various operating systems, along with excellent communication skills in both English and Spanish. This role offers an opportunity to work with cutting-edge technology while solving complex customer challenges.

Oracle offers a comprehensive benefits package including medical and life insurance, retirement options, and opportunities for community involvement through volunteer programs. The company prides itself on fostering an inclusive environment that values diverse perspectives and promotes innovation.

This position requires flexibility for different shifts, including holidays and weekends, and demands strong problem-solving abilities. The role involves working with enterprise-level cloud solutions, database management, and system administration, making it ideal for technically skilled professionals who excel in customer support scenarios.

Last updated 3 months ago

Responsibilities For Cloud Support Engineer

  • Consulting with customers on complex use of Oracle products
  • Contributing to 'My Oracle Support' Database communities
  • Analyzing work load and implementing changes to improve productivity
  • Proactively contributing to team efficiency by sharing knowledge
  • Providing feedback about best practices
  • Writing tools

Requirements For Cloud Support Engineer

Linux
MySQL
  • BS in Computer Science, MIS, Science, Engineering, Math, Physics, Chemistry or proven professional experience
  • Excellent written and verbal communication skills in Spanish and English
  • Ability to perform under pressure
  • Problem solving and analytical thinking skills
  • Flexibility to work in different shifts including holidays and weekends
  • Thorough understanding of Oracle product features
  • Database architecture knowledge and basic database administration
  • Familiarity with Linux/Unix/Windows Administration
  • Knowledge of Exadata, RAC, ZDLRA, Backup and Recovery, RMAN
  • Familiarity with Cloud Architecture and virtualization concepts
  • Networking knowledge

Benefits For Cloud Support Engineer

Medical Insurance
  • Medical insurance
  • Life insurance
  • Retirement benefits
  • Volunteer programs

Interested in this job?

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