Cloud Support Engineer

Oracle is seeking a Cloud Support Engineer to join their team in Zapopan, Mexico. This role combines technical expertise with customer service excellence, focusing on providing advanced support for Oracle's cloud and database products. The position requires 3-5+ years of experience and involves working with complex systems including Exadata, RAC, and cloud architectures.

The ideal candidate will have a strong technical background, preferably with a BS in Computer Science or related field, and must be bilingual in English and Spanish. They will be responsible for consulting with customers on complex product usage, contributing to support communities, and driving productivity improvements.

This role offers an opportunity to work with cutting-edge cloud technologies while developing expertise in Oracle's extensive product portfolio. The position comes with competitive benefits including medical insurance, life insurance, and retirement options. Oracle promotes a diverse and inclusive workplace, offering opportunities for professional growth and development.

The role requires flexibility with shifts and occasional weekend work, making it ideal for adaptable professionals who thrive in dynamic environments. Join Oracle's 40+ year legacy of innovation and be part of a team that shapes the future of cloud technology.