CSS Proactive Care Manager & Solution Engineer - ASEAN

Customer Success Services (CSS) at Oracle is seeking a Proactive Care Manager & Solution Engineer for the ASEAN region. This dual-role position combines technical solution architecture with customer success management, focusing on ensuring customers achieve successful outcomes with Oracle's cloud products and services.

The role involves leading presales technical support activities for complex sales opportunities, designing comprehensive cloud solutions, and providing proactive technical care for key customers. You'll work at the intersection of technical expertise and customer relationship management, engaging with C-level executives while delivering technical solutions that drive business value.

As a CSS Proactive Care Manager & Solution Engineer, you'll be responsible for formulating and architecting cloud solutions that align with customer needs and Oracle's best practices. You'll work closely with cross-functional teams to ensure smooth delivery of services and maintain high customer satisfaction levels. The position requires a unique blend of technical depth in cloud computing and strong customer-facing skills.

The ideal candidate brings 6-10+ years of technical experience, with significant exposure to cloud technologies and customer success management. You should have a proven track record in pre-sales activities, solution architecture, and customer relationship management. Deep knowledge of Oracle Cloud Infrastructure (OCI) and other cloud platforms is essential.

This is a high-visibility role that offers the opportunity to work with enterprise customers across the ASEAN region, helping them navigate their cloud journey while ensuring their success with Oracle's products and services. You'll be part of a dynamic team that drives customer satisfaction, retention, and growth while contributing to Oracle's leadership in the cloud solutions space.

The position offers comprehensive benefits including medical insurance, life insurance, and retirement benefits, along with opportunities for professional growth and development. Join Oracle's Customer Success Services team to be at the forefront of cloud technology while making a significant impact on customer success in the ASEAN region.