CSS Proactive Care Manager & Solution Engineer - ASEAN

Customer Success Services (CSS) is a critical business unit within Oracle focused on ensuring customer success with Oracle products and services. This dual role encompasses both CSS JAPAC Proactive Technical Care team within ASEAN and CSS Service Solution Architect functions across JAPAC. The position requires a highly skilled professional who can bridge technical expertise with customer success.

The role combines proactive technical care management with solution architecture, requiring deep understanding of Oracle's cloud offerings and strong customer engagement skills. The successful candidate will be responsible for both designing comprehensive cloud solutions and ensuring customers receive superior technical support, particularly for Oracle Cloud products.

This is an excellent opportunity for an experienced professional who excels at both technical solution design and customer relationship management. The role offers the chance to work with cutting-edge cloud technologies while directly impacting customer success and satisfaction. You'll be part of Oracle's mission to deliver innovative cloud solutions while ensuring customers achieve their desired business outcomes.

The position demands a unique blend of technical expertise, customer service excellence, and strategic thinking. You'll work closely with various Oracle teams and directly with customers, making this an ideal role for someone who enjoys both technical challenges and relationship building. The role offers exposure to Oracle's complete cloud portfolio and the opportunity to shape customer cloud adoption journeys.

As part of Oracle, you'll join a global leader in cloud solutions with a strong focus on innovation and customer success. The company offers comprehensive benefits, professional development opportunities, and the chance to work with diverse, talented teams on meaningful projects that impact major organizations worldwide.