Oracle Customer Success is seeking a Service Manager to ensure exceptional service delivery and customer satisfaction. This role focuses on incident management, customer advocacy, and IT Service Management (ITSM) best practices. The position requires 3-5+ years of experience in customer-facing service delivery or technical support, with strong emphasis on ITSM principles and ITIL frameworks. The role involves managing service requests, handling escalations, and coordinating with internal technical teams. Based in either Zapopan, Mexico or Santiago, Chile, this position offers an opportunity to work with Oracle, a global leader in cloud solutions with over 40 years of industry experience. The company provides comprehensive benefits including medical, life insurance, and retirement options. This role is perfect for customer-centric professionals with strong communication skills and a passion for service excellence in a global technology environment.