Oracle Customer Success is seeking a dedicated Service Manager to join their dynamic team. This role focuses on ensuring exceptional service experience by managing incidents, escalations, and customer advocacy. The position requires 3-5+ years of experience in customer-facing service delivery within an IT environment. The ideal candidate will have strong ITSM knowledge, excellent communication skills, and the ability to work effectively in a global team environment. Based in either Zapopan, Mexico or Santiago, Chile, this role offers the opportunity to work with Oracle's cloud solutions and contribute to customer success. The position involves working closely with technical teams, managing service standards, and ensuring customer satisfaction. Oracle offers competitive benefits, work-life balance, and opportunities for professional growth in a company known for innovation and technical excellence. This role is perfect for service management professionals looking to make an impact in a leading global technology company.