CSS Service Manager

World leader in cloud solutions, using tomorrow's technology to tackle today's challenges, partnering with industry-leaders for over 40+ years.
Zapopan, Jalisco, MexicoSantiago, Santiago Metropolitan Region, Chile
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For CSS Service Manager

Oracle Customer Success is seeking a dedicated Service Manager to join their dynamic team. This role focuses on ensuring exceptional service experience by managing incidents, escalations, and customer advocacy. The position requires 3-5+ years of experience in customer-facing service delivery within an IT environment. The ideal candidate will have strong ITSM knowledge, excellent communication skills, and the ability to work effectively in a global team environment. Based in either Zapopan, Mexico or Santiago, Chile, this role offers the opportunity to work with Oracle's cloud solutions and contribute to customer success. The position involves working closely with technical teams, managing service standards, and ensuring customer satisfaction. Oracle offers competitive benefits, work-life balance, and opportunities for professional growth in a company known for innovation and technical excellence. This role is perfect for service management professionals looking to make an impact in a leading global technology company.

Last updated 9 hours ago

Responsibilities For CSS Service Manager

  • Act as central point of service contact for assigned customers
  • Manage customer service requests/incidents
  • Serve as primary service escalation point
  • Champion IT Service Management (ITSM) standards
  • Coordinate with technical resolver groups
  • Prepare and deliver service reports
  • Partner with Account Managers and Technical Account Managers
  • Participate in service review meetings

Requirements For CSS Service Manager

  • University Degree or equivalent practical experience
  • 3-5+ years in customer-facing service delivery, customer support, or technical support role
  • Experience in Incident Management and Escalation Management
  • Understanding of IT Service Management (ITSM) principles
  • Exceptional proficiency in English
  • ITIL Foundation certification or higher (strongly preferred)

Benefits For CSS Service Manager

Medical Insurance
401k
  • Medical Insurance
  • Life Insurance
  • 401k
  • Volunteer Programs

Interested in this job?

Jobs Related To Oracle CSS Service Manager

CSS Service Manager

Oracle seeks experienced Service Manager to lead customer service delivery, incident management, and ITSM practices in Zapopan or Santiago.

Java Developer-Microservice/ Core Banking

Mid-level Java Developer position at Oracle focusing on microservices and core banking solutions, requiring 4-6 years of experience in Java, Spring Boot, and banking domain.

CSS Service Manager

Oracle seeks experienced Service Manager to lead customer service delivery, incident management, and ITSM practices in Zapopan or Santiago.

Software Developer 2

Oracle Software Developer 2 position focusing on healthcare financial reporting systems with 3-5+ years experience required.

Applications Developer 2

Mid-level Applications Developer position at Oracle focusing on full-stack SaaS development with AI/ML integration, requiring 3-5+ years of experience.