Oracle Customer Success is seeking a Service Manager to ensure exceptional service delivery and customer satisfaction. This role focuses on incident management, customer advocacy, and IT Service Management best practices. The position requires 3-5+ years of experience in customer-facing service delivery or technical support, with strong knowledge of ITSM principles. The role involves working with global teams, managing escalations, and serving as a key interface between customers and technical teams. Oracle offers a supportive environment with comprehensive benefits including medical, life insurance, and retirement options. The position is based in either Zapopan, Mexico or Santiago, Chile, requiring on-site presence. The company's 40+ year track record of innovation and commitment to employee development makes this an excellent opportunity for service management professionals looking to impact customer success at a global technology leader.