CSS Service Manager

Oracle Customer Success is seeking a dedicated Service Manager to join their dynamic team. This role is crucial in ensuring exceptional service experience by acting as a key interface between customers and internal technical delivery teams. The position focuses on incident and escalation management, customer advocacy, and IT Service Management best practices.

The role requires 3-5+ years of experience in customer-facing service delivery or technical support within an IT environment. The ideal candidate should have strong expertise in Incident Management and ITSM principles, with ITIL certification preferred. The position demands exceptional English proficiency and strong analytical skills.

As a Service Manager, you'll be responsible for managing service requests, coordinating with various internal teams, and ensuring customer satisfaction. The role offers opportunities to work with Oracle's cutting-edge cloud solutions and contribute to customer success in a global technology environment.

Oracle provides comprehensive benefits including medical, life insurance, and retirement options. The company promotes work-life balance and encourages community involvement through volunteer programs. This position offers the chance to work with a world leader in cloud solutions that has been innovating for over 40 years.